Clinical Applications Analyst 2, Population Health, Quality & Engagement

Stanford Health Care•Palo Alto, CA

55d•$56 - $74•Remote

About The Position

This Clinical Applications Analyst 2 position supports population health, quality, and engagement applications at Stanford Health Care. The role applies functional and systems expertise in value-based care to configure, test, and support solutions intended to increase quality, reduce medical expense, and improve the managed-member experience. The analyst works with Epic payer and population health modules, including Tapestry, Healthy Planet, Compass Rose, and VBPM, as well as non-Epic systems such as Stanson, Cotiviti, and other third-party applications. The Clinical Systems Analyst II supports core health system application functions that enable cost-effective, high-quality, efficient, and safe patient care. Under minimal guidance from senior team members, the analyst implements, administers, and supports assigned systems and applies a good understanding of Epic modules, ancillary systems, and health system operations.

Requirements

Bachelor’s degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management, or a directly related field from an accredited college or university.
At least 2 years of progressively responsible, directly related work experience.
Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems and willingness to learn to resolve specialized and advanced technology problems.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Professional interpersonal skills for exchanging information tactfully with coworkers and clients.
Ability to choose effective courses of action, develop appropriate solutions, and reach conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions for unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate clearly and concisely to management and cross-functional teams verbally, in writing, and through pictures or diagrams when appropriate.
Knowledge of current issues and trends in health care and clinical operations.
Knowledge of Epic software and other information systems, clinical software, and computer applications used in a health care setting.

Nice To Haves

EPIC certification preferred.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Provide analytical assistance to junior team members resolving application incidents, maintenance items, and enhancement requests.
Perform daily monitoring of applications in production use.
Coordinate application support with Infrastructure, Integration, Reporting, the help desk, and other information technology teams.
Lead small- to medium-complexity software upgrades or workflow enhancements through design, build, and test phases.
Modify tables and master files, and make additions and changes under the direction of senior team members.
Implement changes using documented procedures compliant with departmental policies and procedures.
Own low- to medium-complexity issues and liaise between customers and support staff to facilitate resolution.
Work with and mentor junior staff members to document workflows.
Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced application functionality.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Configure, test, deploy, and support Epic payer and population health solutions and non-Epic third-party systems.