Clinical Applications Analyst 2, Population Health, Quality & Engagement
About The Position
The Clinical Applications Analyst 2 supports core health system applications to enable cost-effective, high-quality, efficient, and safe patient care. Under minimal guidance from senior team members, the analyst implements, administers, and supports assigned systems and maintains a good understanding of Epic modules, ancillary systems, and health system operations. This role applies functional and systems expertise in value-based care to configure, test, and support solutions intended to increase quality, reduce medical expense, and improve the managed-member experience. It requires understanding of Epic payer and population health modules, including Tapestry, Healthy Planet, Compass Rose, and VBPM. The analyst also configures, deploys, and supports non-Epic systems, including Stanson, Cotiviti, and other third-party systems.
Requirements
- Bachelor’s degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management, or a directly related field from an accredited college or university.
- Two or more years of progressively responsible and directly related work experience.
- Mid-level Microsoft Office skills.
- Ability to diagnose and resolve routine technology problems and willingness to learn to resolve specialized and advanced technology problems.
- Ability to establish tasks and activities associated with an intended outcome and timeline.
- Ability to take action consistent with available facts, constraints, and anticipated consequences.
- Ability to communicate tactfully and professionally with coworkers and clients.
- Ability to choose a course of action, develop appropriate solutions, and reach conclusions effectively.
- Ability to develop new skills and teach others.
- Ability to collaborate and build consensus with stakeholders.
- Ability to understand and adhere to operational standards, policies, and procedures.
- Ability to identify risks and issues and develop solutions for new and unfamiliar challenges.
- Ability to analyze data, draw conclusions, and interpret results.
- Ability to communicate concepts clearly to management and cross-functional departments or teams verbally, in writing, and, when appropriate, through pictures or diagrams.
- Knowledge of current issues and trends in health care and clinical operations.
- Knowledge of Epic software and other information systems, clinical software, and computer applications used in a health care setting.
- Ability to adopt and execute C-I-CARE standards for patient-, family-, and colleague-centered interactions.
Nice To Haves
- Epic certification (EPICC) is preferred.
- Understanding of Epic payer and population health modules, including Tapestry, Healthy Planet, Compass Rose, and VBPM.
- Experience configuring, deploying, and supporting non-Epic systems such as Stanson and Cotiviti.
Responsibilities
- Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Provide analytical assistance to junior team members resolving application incidents, maintenance items, and enhancement requests.
- Perform daily monitoring of applications in production use.
- Coordinate application support with other information technology teams, including Infrastructure, Integration, Reporting, and the help desk.
- Lead small- to medium-complexity software upgrades or workflow enhancements through design, build, and test phases.
- Modify tables and master files, and make additions and changes under the direction of senior team members.
- Implement changes using documented procedures that comply with department policies and procedures.
- Take ownership of low- to medium-complexity issues and serve as a liaison between customers and support staff to facilitate resolution.
- Work with and mentor junior staff members to document workflows.
- Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced application functionality.
- Participate in team and cross-team meetings and maintain appropriate meeting records.
- Configure, test, deploy, and support value-based care solutions and Epic and non-Epic systems supporting population health and quality.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
