Clinical Applications Analyst 2, Population Health & Tapestry

Stanford Health Care•Palo Alto, CA

55d•$56 - $74•Hybrid

About The Position

The Clinical Systems Analyst II supports core health system applications to enable cost-effective, high-quality, efficient, and safe patient care. Under minimal guidance from senior team members, the analyst implements, administers, and supports assigned systems and applies an understanding of Epic modules, ancillary systems, and health system operations. In Population Health and Tapestry, the analyst applies functional and systems expertise in value-based care to configure, test, and support solutions intended to increase quality, reduce medical expense, and improve the managed-member experience. The role requires an understanding of Epic payer and population health modules, including Tapestry, Healthy Planet, Compass Rose, and VBPM. The analyst also configures, deploys, and supports non-Epic systems, including Stanson, Cotiviti, and other third-party systems.

Requirements

Bachelor’s degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management, or a directly related field from an accredited college or university.
Two or more years of progressively responsible and directly related work experience.
Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems and learn to resolve specialized and advanced technology problems.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Ability to communicate professionally and tactfully with coworkers and clients.
Ability to choose appropriate courses of action, develop solutions, and reach conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions for new and unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate concepts clearly to management and cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
Knowledge of current issues and trends in health care and clinical operations in a health care system.
Knowledge of Epic software and other information systems, clinical software, and computer applications used in a health care setting.

Nice To Haves

Epic certification preferred.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Provide analytical assistance to junior team members resolving application incidents, maintenance items, and enhancement requests.
Perform daily monitoring of applications in production use.
Coordinate application support with Infrastructure, Integration, Reporting, the help desk, and other information technology teams.
Lead small- to medium-complexity software upgrades or workflow enhancements, including design, build, and test phases.
Modify tables and master files and make additions and changes under the direction of senior team members.
Implement changes using documented procedures compliant with departmental policies and procedures.
Take ownership of low- to medium-complexity issues and liaise between customers and support staff to facilitate resolution.
Work with and mentor junior staff members to document workflows.
Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced application functionality.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Configure, test, deploy, and support value-based care solutions and Epic and non-Epic population health systems.