Clinical Administrative Coordinator

UnitedHealth Group•Albuquerque, NM

7d•$20 - $36•Hybrid

About The Position

The Clinical Administrative Coordinator serves as the engagement and logistics point for a care team, reaching members first, scheduling services, arranging transportation and supplies, and following up so nurses and social workers can focus on clinical and psychosocial work. The coordinator supports continuity of care and coordinated follow-up after hospitalizations and emergency room visits. When higher-level needs are identified, the coordinator escalates members to an RN or MSW for additional intervention, education, and care coordination support. This is a remote/office-based role requiring one day onsite at 303 Roma Ave. in Albuquerque, New Mexico. Travel may be required to support the care team, as needed, at approximately 10%–25% of the time or less. For Albuquerque-based employees, the role is described as office-based. The full-time schedule is Monday through Friday, 8 a.m. to 5 p.m. Telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy. The hourly pay range is $20.00–$36.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 2 years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
Adhere to UnitedHealth Group’s Telecommuter Policy if working remotely.
Pass a drug test before beginning employment.

Nice To Haves

Scheduling experience in a healthcare setting.
Medicare Advantage experience.
Care coordination experience or experience as a community health worker.
Strong phone skills.
Bilingual in Spanish and English.

Responsibilities

Conduct initial outreach to newly identified high-risk members, explain the program, and schedule the first RN or Social Worker visit.
Schedule post-discharge visits before members leave the hospital through the Command Center workflow and confirm that visits occur within seven days.
Schedule primary care, specialist, and laboratory appointments; arrange transportation, durable medical equipment delivery, and home health starts.
Track referrals to completion, including community resources, specialists, and home health, and flag stalled referrals to the RN or Social Worker.
Collect documents for Medicaid/LIS applications and D-SNP recertification under the Social Worker’s direction.
Keep contact information and outreach attempts current in the care management platform.
Escalate members with higher-level needs to an RN or MSW for additional intervention, education, and care coordination support.
Support continuity of care and coordinated follow-up after hospitalizations and emergency room visits.

Benefits

Paid Time Off accrued beginning with the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package, subject to eligibility requirements.