Clinical Administrative Coordinator

UnitedHealth Group•Albuquerque, NM

7d•$18 - $32•Hybrid

About The Position

The Clinical Administrative Coordinator is the pod’s point person for member engagement and logistics. The coordinator reaches members first, explains the program, schedules care, arranges transportation and supplies, and follows up to support continuity of care after hospitalizations and emergency room visits. The role helps nurses and social workers focus on clinical and psychosocial work by managing administrative follow-up. When higher-level needs are identified, the coordinator escalates members to an RN or MSW for additional intervention, education, and care coordination support. This is a remote/office-based role requiring one day onsite at 1225 W. Washington St., Tempe, AZ 85288. Travel may be required to support the care team, approximately 10% of the time or less. The full-time schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
At least 2 years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
Adhere to UnitedHealth Group’s Telecommuter Policy if working remotely.
Pass a drug test before beginning employment.

Nice To Haves

Scheduling experience in a healthcare setting.
Medicare Advantage experience.
Care coordination experience or experience as a community health worker.
Strong phone skills.
Bilingual in Spanish and English.

Responsibilities

Conduct initial outreach to newly identified high-risk members, explain the program, and book the first RN or Social Worker visit.
Schedule post-discharge visits before members leave the hospital through the Command Center workflow and confirm visits occur within seven days.
Book primary care, specialist, and lab appointments; arrange transportation, durable medical equipment delivery, and home health starts.
Track referrals to closure, including community resources, specialists, and home health, and flag stalled referrals to the RN or Social Worker.
Collect documents for Medicaid/LIS applications and D-SNP recertification under the Social Worker’s direction.
Keep contact information and outreach attempts current in the care management platform.
Escalate members with higher-level needs to an RN or MSW for additional support.

Benefits

Paid time off accruing from the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.