Clinical Administrative Coordinator
About The Position
The Clinical Administrative Coordinator drafts Notices of Action (NOA) and Notices of Explanation (NOE) letters for government and commercial clients and makes outbound calls to customers to initiate letter retrieval. The role requires following client, regulatory, and accreditation requirements for letter documentation, identifying the appropriate letter template based on the services and actions in each case, and consistently meeting productivity, adherence, and quality standards. This is a national remote position available to candidates living anywhere within the U.S. The position is full-time, 40 hours per week, Monday through Friday, with flexibility to work an assigned eight-hour shift within normal business hours of 8:00 a.m. to 7:00 p.m. CST. Occasional overtime may be necessary. The employer provides 12 weeks of paid training, with training hours based on the employee’s schedule or discussed on the first day.
Requirements
- High school diploma/GED or equivalent work experience.
- Must be at least 18 years old.
- Experience using Microsoft Outlook, Word, and Excel, including creating, editing, saving, and sending emails, documents, and spreadsheets.
- Computer experience, including the ability to learn new computer system applications.
- Flexibility to work outside standard hours of operation due to changing business needs.
- Ability to work full-time, 40 hours per week, Monday through Friday, and any assigned eight-hour shift during normal business hours of 8:00 a.m. to 7:00 p.m. CST; occasional overtime may be necessary.
- Ability to secure company-sensitive documents, if applicable.
- A dedicated work area separated from other living areas that provides information privacy.
- Must live where an approved high-speed internet connection is available or have existing wired cable, DSL, or fiber service meeting the stated minimum speed standard of 25 Mbps download and 10–15 Mbps upload. Satellite, hotspot, and line-of-sight antenna wireless services cannot be used for telecommuting.
- Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
- Must pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of professional experience in an office or customer service environment.
- Bilingual fluency in English and Spanish.
- Experience in an office setting using the telephone and computer as primary instruments for job duties, or customer service experience analyzing and solving customer problems.
- Experience in a hospital, physician’s office, or medical clinical setting; medical terminology; ICD-10 and CPT codes; Medicare and/or Medicaid services; or a call center environment.
- Experience in a clerical or administrative support role.
- Healthcare experience.
Responsibilities
- Draft NOA and NOE letters for government and commercial specific clients.
- Make outbound calls to client-specific customers to initiate letter retrieval.
- Adhere to client, regulatory, and accreditation requirements for letter documentation.
- Identify the appropriate letter template based on the services and action within each case.
- Consistently meet established productivity, adherence, and quality standards.
- Perform other duties as assigned by the manager and/or director.
Benefits
- 12 weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
