Clinical Administrative Coordinator

UnitedHealth Group•Phoenix, AZ

6d•$18 - $32•Onsite

About The Position

This full-time, onsite position is based at St. Joseph Hospital in Phoenix, Arizona. The employee processes release of information (ROI) requests, particularly requests for medical records and billing information, with an emphasis on timeliness, accuracy, customer service, and protecting patient privacy. Releases must comply with the request, authorization, client policy, and applicable state and federal laws, including HIPAA. The role involves direct customer service in a high-volume environment, including working with requestors and members by phone. The employee reviews requests for validity, rejects invalid requests, provides timely feedback, and works with requestors as needed. The position requires knowledge of applicable state laws, fee structures, CPS rules, and hospital policies. Four weeks of paid training are provided during normal business hours. The schedule is Monday through Friday, with flexibility to work shifts during normal business hours of 8:00 a.m. to 4:30 p.m. Occasional overtime and rotating holidays may be required. The hourly pay range is $18 to $32, based on factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase program, and a 401(k) contribution, subject to eligibility requirements.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Experience with release of information (ROI) and medical record releases.
Experience working in the healthcare industry.
Ability to work full-time onsite at St. Joseph Hospital, 350 W Thomas Rd., Phoenix, AZ 85013.
Ability to work full-time Monday through Friday and flexibly across shift schedules during normal business hours of 8:00 a.m. to 4:30 p.m.; occasional overtime and rotating holidays may be required.
Ability to apply regulatory requirements to support organizational compliance.
Ability to develop and maintain positive relationships with requestors, such as insurance companies and physician offices, and other stakeholders.
Effective organizational skills, attention to detail, and excellent customer service skills.
Ability to work independently in a fast-paced environment.
Problem-solving and critical-thinking skills.
Competence using email, fax machines, and copiers.
Effective verbal and written communication skills.
Ability to perform team-oriented tasks with conscientious attention to detail and accuracy, effective organization, and the ability to multitask.

Nice To Haves

Experience with healthcare terminology.
Experience with policies and procedures under Arizona state law, federal law, and HIPAA regulations.
Experience working in a hospital, physician's office, or medical clinic.
Experience working in a call center.
Clerical or administrative support background.

Responsibilities

Process release of information requests, especially medical record and billing requests, in a timely and efficient manner.
Ensure accuracy and provide clients and customers with high-quality service and products.
Safeguard patient privacy by ensuring only authorized individuals can access medical information and that releases comply with applicable requests, authorizations, policies, and laws, including HIPAA.
Provide direct customer service, when applicable, and conduct interactions in a manner that reflects positively on the ROI department.
Promote positive customer relations through prompt and courteous service.
Review requests for validity according to request type and written guidelines; reject invalid requests and provide timely feedback to requestors regarding invalid requests for protected health information.
Work with requestors as needed.
Maintain knowledge of state laws, fee structures, CPS rules, and hospital policies.
Perform other duties as assigned.