Associate Clinical Administrative Coordinator
About The Position
The Associate Clinical Administrative Coordinator is part of the Clinic Operations Support Team (COST) under the Patient Service Center (PSC). The role supports PSC and clinic operations by entering and validating data accurately and on time, reviewing and processing information in designated systems according to established business rules, and helping deliver an exceptional patient experience. Duties include reviewing and scanning documents into medical records, entering patient-identifying information, and monitoring, tracking, validating, or integrating information and requests into customer resources. The coordinator works collaboratively with clinic leaders, providers, administrative staff, clinic staff, and PSC leadership. The role requires customer focus, careful prioritization, research, responsiveness, initiative, and professional communication. The position is onsite at 4990 Pearl East Circle, Boulder, Colorado. It is full-time, 40 hours per week, Monday through Friday, with flexibility across eight-hour shifts within normal business hours of 8:00 a.m. to 4:30 p.m. MST. Occasional overtime may be necessary. On-the-job training takes place during normal business hours.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Experience working in a medical records department, including scanning, analyzing, and preparing records.
- Experience using Microsoft Outlook for email and calendar management.
- Ability to work onsite and reside within commuting distance of 4990 Pearl East Circle, Boulder, CO 80301.
- Ability to work full-time, 40 hours per week, Monday through Friday, with flexibility to work eight-hour shifts during normal business hours of 8:00 a.m. to 4:30 p.m. MST; occasional overtime may be necessary.
- Ability to sit for extended periods.
- Ability to stand for extended periods.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning to solve simple and complex problems.
- Professional communication skills with leadership, including physicians and senior-level leadership.
- Ability to anticipate customer needs and proactively offer solutions.
- Ability to anticipate business needs and follow up accordingly.
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Ability to work independently and complete project requirements efficiently and on time.
- Ability to multitask and prioritize effectively.
- Ability to adapt to changing environments and priorities.
- Ability to communicate instructions to others.
Nice To Haves
- At least 1 year of healthcare customer experience.
- Experience with EPIC.
- Medical facility non-clinical office experience.
- Experience using Microsoft Word to create correspondence and work within templates.
- Experience using Microsoft Excel for data entry, sorting, filtering, and working within tables.
Responsibilities
- Review documents and scan them into medical records.
- Enter data, including patient-identifying information.
- Work as part of the Clinic Operations Support Team (COST) under the Patient Service Center (PSC).
- Collaborate with clinic leaders, providers, administrative staff, clinic staff, and PSC leadership.
- Maintain the accuracy of customer resource applications, such as the Clinic / Provider Directory, so customers have current guidance for patient care.
- Understand and provide the level of support COST offers to customers.
- Assess customer needs and consider the customer in decision-making to support a positive experience.
- Communicate issues affecting the accurate, timely, and complete accomplishment of assigned tasks to management.
- Identify and communicate process-improvement recommendations to management.
- Treat others with dignity and respect.
- Identify situations requiring appropriate documentation and take action to obtain it.
- Prioritize and organize work to meet agreed-upon deadlines.
- Conduct research to provide requested information.
- Accept responsibility and accountability for decisions and completed duties.
- Take initiative and handle standard and non-standard requests with little assistance.
- Acknowledge, address, and respond professionally and promptly to correspondence.
- Monitor, track, validate, and/or integrate data, information, and requests into customer resources.
- Identify the urgency of requests that immediately affect business operations.
- Maintain regular, consistent, and timely attendance.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
