Clinical Administrative Assistant

Fresenius Medical Care•Alexandria, VA

About The Position

Performs general office duties and basic clerical and secretarial work in a clinical environment. As the face of an outpatient or hospital facility, the Clinical Administrative Assistant supports clinic operations and patient care as part of a cross-functional team. Duties may vary by location and business need and include front-desk support, patient engagement, scheduling and registration, medical-record handling, and other administrative tasks. The role works under general supervision and follows established company policies and procedures.

Requirements

High school diploma or GED.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Good verbal communication skills and a pleasant telephone manner.
Professional attitude and appearance.
Solid written communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills and ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer telephone calls and route them to the appropriate person; greet patients and guests professionally; maintain a professional environment; and monitor reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records related to hospitalization, patient travel, and other coordination needs.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel and provide requested records.
Coordinate transient patient paperwork, transfer placements and confirmations with the Clinical Manager, and completion and submission of admissions paperwork to designated departments.
Assist with medical appointment referrals and scheduling, transportation coordination and referrals, and patient scheduling.
Ensure required data entry is completed for Crown Web, including information related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases, and complete forms and reports required by company offices, vendors, and agencies.
Prepare purchase orders using appropriate software and assist with accounts receivable and accounts payable as needed.
Maintain office-supply inventory and assist with auditing records for ongoing compliance with medical-record standards.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend education and training sessions and apply key learnings.