Clinical Administrative Assistant

Fresenius Medical Care•Miami, FL

About The Position

Performs general office duties and routine clerical and secretarial work in a clinical environment. Serves as a front-desk point of contact at an outpatient or hospital facility and provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. Works under general supervision, following established company policies and procedures. Duties may vary based on location and business needs.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the applicant does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational, multitasking, and time-management skills, with the ability to prioritize tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; professionally greet patients and guests and maintain a professional environment.
Monitor reception and waiting areas and distribute incoming mail.
Obtain signatures needed to process admissions data and maintain patient confidentiality.
Maintain accurate records related to hospitalization, patient travel, scheduling, and ancillary testing.
Prepare and send medical records for travel, transplant, disability, and other purposes; organize patient travel and coordinate transient-patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation referrals.
Ensure data entry is completed for Crown Web and related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete required forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable as needed and maintain office-supply inventory.
Assist in auditing records for compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend relevant education and training sessions and apply key learnings.