Clinical Administrative Assistant

University Hospitals•Cleveland, OH

10d

About The Position

Provides safe, efficient, age-specific clinical, reception, communication, and guest-relations support using verbal, electronic, and written techniques to maintain operations in the assigned area. The role supports patient-record maintenance, communication, unit or department operations, supply ordering, and reception-area oversight. The assistant is expected to build positive professional relationships, contribute to a learning environment, and demonstrate commitment to the hospital’s mission and values. The role includes complying with policies and standards, performing other duties as assigned, and following department-specific duties and responsibilities provided during orientation. The employee must safely and securely maintain patients’ Protected Health Information (PHI) and comply with applicable training, the UH Code of Conduct, and UH policies and procedures.

Requirements

High school equivalent or GED.
At least 1 year of experience in a clinical setting with secretarial experience, or at least 1 year of secretarial work experience.
Strong interpersonal, written, and verbal communication skills, organizational skills, and work ethic.
Ability to complete tasks with minimal supervision.
Ability to de-escalate tense situations calmly and constructively.
Computer proficiency and ability to adapt to new technologies.

Responsibilities

Maintains patient records in written and/or electronic formats.
Facilitates communication and efficient unit or department operations.
Orders supplies.
Uses available resources and communication tools appropriately.
Maintains awareness and control of the reception desk and surrounding area.
Builds positive relationships and maintains a professional demeanor with patients, customers, and coworkers.
Takes responsibility for self-development and supports a learning environment.
Demonstrates commitment to the hospital’s mission and values.
Performs other duties as assigned and complies with policies and standards.
Safely and securely maintains patients’ Protected Health Information (PHI).