Assistant, Clinical Administrative

The Wright Center Medical Group•Wilkes-Barre, PA

About The Position

The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors, providing the customer service needed to support a positive patient experience. The role is responsible for front-office administrative work in a high-intensity, fast-paced health center environment that has a critical impact on operational efficiency. The CAA supports patient access and care by handling appointments, registration, records, insurance and payment processes, communication, and other administrative duties.

Requirements

High school diploma or GED.
Previous front-office experience; 1–2 years in a high-volume medical practice is desirable.
Meet The Wright Center for Community Health and affiliated Enterprise entities’ EOS People Analyzer Tool expectations.
Mission-oriented, professional, and able to demonstrate organizational pride.
Able to adapt to changing priorities and maintain accuracy and compliance in detail-oriented work.
Able to maintain strict confidentiality.
Proficient computer skills and proven proficiency with technology and EMR workflows by the end of orientation.
Reliable and punctual, with strong attention to detail.
Able to work effectively in a fast-paced environment with changing priorities.
Professional and customer-service-oriented, with a focus on delivering quality care.
Able to work independently and as part of a team.
Professional written and verbal communication and interpersonal skills.
Willing to work a flexible schedule.

Nice To Haves

Experience working in the EOS® model is strongly preferred.
Bilingual skills are highly preferred.

Responsibilities

Schedule patient appointments and follow-up visits.
Register and check in patients, capture demographic information for the annual UDS report, and check patients out.
Comply with photo-identification requirements under Red Flag Rules.
Manage patient information in the Electronic Health Records (EMR) system, scan patient records, and create EMR triages.
Verify patient insurance information and follow commercial and Medicaid plan rules for services requiring prior authorization.
Collect copays at the time of visits and perform cash account management activities.
Offer self-pay patients payment options and obtain Medicare ABNs for non-covered services.
Explain health center resources and programs to patients, including the sliding fee discount program, Good Faith Estimates, outreach and enrollment programs, language services, and after-hours coverage.
Maintain awareness of the availability and location of SDS and 990 binders for the applicable entities.
Understand emergency responsibilities and help coworkers and patients reach safety.
Mail and receive new patient information packets.
Answer and return phone calls and switch phones to night and weekend service.
Adhere to HIPAA rules and regulations.
Participate in rotation of extended access hours, including late nights, weekends, and holidays.
Provide cross-coverage at other locations and service lines to support patient access.
Perform other duties as assigned.