Clinical Administrative Assistant

Fresenius Medical Care•Rome, GA

About The Position

Perform general office duties involving a variety of basic and routine clerical and secretarial tasks in a clinical environment. Serve as the front-desk contact at an outpatient or hospital facility and provide administrative support to clinic operations and patient care. Duties vary by location and business need and are performed under general supervision according to established company policies and procedures.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including a pleasant telephone manner.
Resourcefulness and initiative in addressing issues.
Strong organizational skills and ability to multitask, manage time, and prioritize tasks.
Customer-service orientation.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests and monitor reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality and a professional environment.
Maintain records related to hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting relevant parties and providing requested records.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed for Crown Web, including ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application and assist with accounts receivable and accounts payable as needed.
Maintain office-supply inventory and assist with audits of medical records for ongoing compliance with record standards.
Assist in collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily; arrange package pickup and delivery.
Assist with month-end reporting requirements; participate in center or team huddles and staff meetings; attend relevant education and training and apply key learnings.