Clinical Administrative Assistant

Fresenius Medical Care•Rome, GA

About The Position

Performs general office duties incorporating basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk representative at an outpatient or hospital facility, providing administrative support to maintain clinic operations and customer care for patients and their families. Works under general supervision, following established company policies and procedures and applying acquired job skills. Duties may vary based on location and business need.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency with Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls to the appropriate person.
Professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail.
Obtain required signatures to process admissions data in accordance with company policies and procedures, while maintaining patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Arrange patient travel by contacting relevant parties and providing requested medical records; coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation referrals.
Ensure data entry is completed for Crown Web, including ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with department or facility accounts receivable and accounts payable as needed.
Maintain inventory of office supplies.
Assist with audits of medical records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings, and attend relevant education and training sessions and apply key learnings.