Clinical Administrative Assistant

Fresenius Medical Care•Loveland, CO

About The Position

Performs general office duties that incorporate basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk contact at an outpatient or hospital facility and provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. Works under general supervision, following established company policies and procedures.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency with Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance; solid written and verbal communication skills and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational, multitasking, and time-management skills, including the ability to prioritize tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; greet patients and guests professionally; maintain a professional environment and monitor reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization, patient travel, and related information to coordinate scheduling and ancillary testing.
Prepare medical records for faxing or mailing in connection with travel, transplant, disability, and other matters; organize patient travel by contacting relevant parties and providing requested medical records.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation referrals.
Ensure Crown Web data entry is completed, including data related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software; assist with accounts receivable and accounts payable as needed.
Maintain office supply inventory and assist with audits of medical records for ongoing compliance with record standards.
Assist in collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records.
Print daily patient schedules and pull patient charts; arrange package pickup and delivery; assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend relevant education and training sessions and apply key learnings.