Clinical Account Specialist - Buffalo, NY

Ionis Pharmaceuticals, Inc.•,

8d•$140,000 - $160,000

About The Position

The Clinical Account Specialist (CAS) is a field-based role supporting the launch and continued growth of Ionis’s first wholly owned commercial product as its indication expands from Familial Chylomicronemia Syndrome (FCS) to severe hypertriglyceridemia (sHTG). The CAS brings a deep understanding of the healthcare landscape and the patients, providers, and care networks involved in cardiometabolic and lipid-related diseases. The role engages key customers and accounts, identifies opportunities to improve patient care, and builds partnerships across the healthcare ecosystem. The CAS works with cross-functional partners and external customers to advance Ionis’s goals and support patients. The role develops and executes customer-focused territory and account plans, educates healthcare professionals and office staff, gathers market insights, and collaborates with teammates to provide a high-quality, compliant customer and patient experience.

Requirements

Valid U.S. driver's license and driving record that complies with company standards.
Bachelor's degree.
At least 5 years of pharmaceutical sales experience across new product launches, account-based selling, HCP and IDN engagement, and cross-functional field team coordination.
Prior experience independently managing a sales territory.
Ability to analyze market data and develop territory strategies.
Record of navigating complex accounts and aligning solutions with patient needs.
Strong clinical knowledge and commitment to addressing patient needs.

Nice To Haves

Background in cardiology, endocrinology, or other subspecialties that treat FCS patients.
Injectable experience.
Familiarity with cardiometabolic and lipid-related diseases, such as severe hypertriglyceridemia (sHTG).
Established relationships with key opinion leaders and major accounts.

Responsibilities

Build, maintain, and leverage relationships and networks in the local healthcare system to understand customer objectives and improve patient outcomes.
Develop and execute effective business plans to meet customer and Ionis goals.
Educate healthcare professionals and office staff about sHTG, diagnostic pathways, and the importance of prioritizing and treating appropriate patients.
Support a positive prescribing experience through value-added resources, HCP and patient materials, and support programs.
Participate in conferences, congresses, and scientific meetings to educate HCPs about sHTG and its treatment.
Gather account insights and share feedback with field leadership and marketing to inform product sales and marketing strategy.
Understand local referral networks, including primary and secondary treaters and referral patterns for sHTG patients.
Identify, validate, and document potential HCPs treating sHTG patients.
Execute brand strategic plans by developing customer-focused territory and strategic account plans to maximize business opportunities and customer satisfaction.
Develop insight-driven tactics based on brand requirements and the current and future needs of key customers, including specialists and targeted primary care physicians treating sHTG patients.
Adjust regional strategies to meet business goals using territory insights.
Work with field and brand leadership to develop account plans that align customer needs with brand objectives.
Participate in field meetings and training programs covering brand messaging, the sHTG disease state, and customer engagement.
Certify on the approved label, compliance training, and applicable customer engagement policies.
Learn and follow the company's mission, vision, policies, procedures, and Code of Ethics and Business Conduct.
Collaborate with cross-functional teammates to address customer needs and maintain high standards for compliant customer and patient experiences.
Share learnings from customer engagements with field team members and leadership.
Use available platforms and technology to engage customers compliantly through multiple channels.
Coordinate on accounts involving patients seen by multiple specialties across multiple geographies.