Clinical Account Specialist, Alexandria, LA

Ionis Pharmaceuticals, Inc.•,

36d•$140,000 - $160,000

About The Position

The Clinical Account Specialist (CAS) is a field-based role responsible for supporting the launch and ongoing growth of Ionis’s first wholly owned commercial product as its indication expands from Familial Chylomicronemia Syndrome (FCS) to severe hypertriglyceridemia (sHTG). The CAS develops a deep understanding of the healthcare landscape and the patients, providers, and care networks involved in cardiometabolic and lipid-related diseases. The role engages key customers and accounts, identifies opportunities to improve patient care, and builds strong partnerships across the healthcare ecosystem. The CAS collaborates with cross-functional partners and external customers to advance Ionis’s goals and help patients. The position develops and executes customer-focused business and territory plans, supports healthcare professionals (HCPs) and office staff with disease-state and diagnostic-pathway education, and shares market insights that inform commercial strategy. The CAS serves as a cross-functional teammate and is expected to operate with integrity and in compliance with Ionis’s Code of Ethics and Business Conduct.

Requirements

Valid U.S. driver’s license and a driving record that complies with company standards.
Bachelor’s degree.
Five years of pharmaceutical sales experience across new product launches, account-based selling, HCP and IDN engagement, and cross-functional field team coordination.
Prior experience independently managing a sales territory.
Background in cardiology, endocrinology, or other subspecialties that treat FCS patients.
Familiarity with cardiometabolic and lipid-related diseases, such as severe hypertriglyceridemia.
Established relationships with key opinion leaders and major accounts.
Ability to analyze market data and develop territory strategies.
Track record of navigating complex accounts and aligning solutions with patient needs.
Strong clinical knowledge and commitment to addressing patient needs.

Nice To Haves

Injectable experience.

Responsibilities

Understand customer objectives and needs related to improving patient outcomes, and build, maintain, and leverage local healthcare-system networks and relationships.
Develop and execute effective business plans that meet customer and Ionis goals.
Educate HCPs and office staff to raise sHTG disease-state awareness, explain the diagnostic pathway, and encourage prioritization and treatment of appropriate patients.
Create a positive prescribing experience using value-added resources, HCP and patient support materials, and programs.
Participate in conferences, congresses, and other scientific meetings to educate HCPs about sHTG and its treatment.
Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales and marketing strategy.
Understand local referral networks, including primary and secondary treaters and sHTG patient referral patterns.
Identify, validate, and document potential HCPs treating sHTG patients to inform commercial strategy.
Execute brand strategic plans by developing and carrying out customer-focused territory strategic account plans to maximize business opportunities and customer satisfaction.
Develop insight-driven tactics based on brand requirements and the current and future needs of key customers, including hospital- and office-based specialists and targeted primary care physicians who treat sHTG patients.
Adjust strategies to meet business goals in the assigned region using territory insights.
Develop strategic account plans with field and brand leadership to engage accounts in line with customer needs and brand objectives.
Participate in field meetings and training programs on brand messaging, the sHTG disease state, and customer engagement tactics.
Certify on the approved label, compliance training, and applicable customer engagement policies.
Learn and follow the company mission, vision, policies, procedures, and Code of Ethics and Business Conduct.
Partner with cross-functional teammates to address customer needs and uphold high standards for compliant customer and patient experiences.
Share learnings from customer engagement activities with field team members and leadership, including national and regional leads, marketing, field operations, and analytics.
Use available platforms and technology to engage customers compliantly through multiple channels and enhance their experience.
Partner on accounts involving patients seen by multiple specialties across multiple geographies.