Clinical Account Representative, CardioMEMS - Seattle, WA

Abbott Laboratories • Seattle, WA

2d • $68,000 - $136,000

About The Position

The Clinical Account Representative (CAR) supports CardioMEMS growth by driving utilization, supporting key accounts, and providing education and technical support. This sales-forward role focuses on account development, workflow optimization, and expanding access to therapy. The CAR combines clinical expertise, relationship management, and commercial execution to integrate CardioMEMS into heart failure care pathways and deliver patient and economic value.

The role serves as the primary contact for established, high-volume accounts and supports onboarding, patient monitoring workflows, account planning, sales targets, and ongoing performance reviews. It builds relationships with physicians, advanced practice providers, heart failure clinics, and administrators; contributes to workflow improvements; troubleshoots technical and clinical workflow issues; and supports training, education, and occasional procedural cases. The position also requires compliant documentation and collaboration across internal teams.

Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, or a related field.
• 2–4 years of experience in medical device or healthcare, inside or field.
• Consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions that drive utilization growth.
• Track record of achieving at least 100% of goal in the most recent performance year.
• Account-facing experience with clinicians and administrators, such as heart failure clinics and service line leaders.
• Proficiency with CRM systems; Salesforce preferred; and with Excel/analytics and PowerPoint.
• Comfort delivering clinical or technical presentations to audiences of 10–50 stakeholders.

Nice To Haves

• Knowledge of reimbursement landscape and payment pathways.
• Experience at top MedTech organizations.
• 1–2 years of commercial experience.
• Experience in Cardiology, heart failure, electrophysiology, Structural Heart, or remote monitoring.
• Prior involvement in value analysis or committee-based selling.
• Familiarity with Cath lab/OR workflows and basic procedural support experience.

Responsibilities

• Serve as the primary point of contact for high-volume, established accounts and support onboarding and patient monitoring workflows.
• Achieve assigned sales and utilization targets within defined accounts.
• Execute quarterly business plans with activity goals and growth drivers.
• Conduct routine account check-ins to review program performance, identify barriers, and find opportunities.
• Deliver product demonstrations and participate in educational meetings to drive adoption and utilization.
• Provide competitive insights, customer feedback, and market intelligence.
• Cover for Territory Managers during PTO, meetings, and peak demand periods.
• Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow-ups.
• Build and sustain relationships with physicians, APPs, heart failure clinics, and administrators.
• Conduct quarterly account reviews with the Territory Manager to assess program health, patient volume trends, and operational needs.
• Support workflow optimization for patient identification, onboarding, and monitoring.
• Troubleshoot remote monitoring issues and workflow challenges, escalating as needed.
• Provide occasional procedural case support across the broader territory, focusing on priority accounts.
• Support training and education for new clinical staff, heart failure clinics, and administrators.
• Participate in product in-services and support clinical data collection as needed.
• Develop product, heart failure, and CardioMEMS competency.
• Adhere to FDA, regulatory, and company quality requirements.
• Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions.
• Collaborate with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.
• Maintain professional, compliant, and positive communication with hospital and internal stakeholders.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level