Clinical Account Representative, CardioMEMS - Seattle, WA

Abbott • Seattle, WA

3d • $68,000 - $136,000 • Remote

About The Position

The Clinical Account Representative (CAR) supports the growth of CardioMEMS by driving utilization, supporting key accounts, and delivering education and technical support. This sales-forward role focuses on account development, workflow optimization, and expanding access to the therapy. The CAR combines clinical expertise, relationship management, and commercial execution to integrate CardioMEMS into heart failure care pathways and deliver patient and economic value.

The role serves as a primary contact for established accounts, works toward sales and utilization targets, develops account plans, and supports onboarding and patient monitoring workflows. It also provides customer education, technical troubleshooting, account management, and occasional procedural case support. The position is remote in the United States, with 25% travel.

Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, or a related field.
• 2–4 years of experience in medical device or healthcare, in an inside or field role.
• Consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions to drive utilization growth.
• Track record of achieving at least 100% of goal in the most recent performance year.
• Account-facing experience with clinicians and administrators, such as heart failure clinics or service line leaders.
• Proficiency with CRM systems, Excel or analytics, and PowerPoint.
• Ability to deliver clinical or technical presentations to audiences of 10–50 stakeholders.

Nice To Haves

• Knowledge of reimbursement landscape and payment pathways.
• Experience at top MedTech organizations.
• 1–2 years of commercial experience.
• Experience in Cardiology, Heart Failure, Electrophysiology, Structural Heart, or remote monitoring.
• Prior involvement in value analysis or committee-based selling.
• Familiarity with Cath lab or OR workflows and basic procedural support experience.

Responsibilities

• Serve as the primary point of contact for high-volume, established accounts and support onboarding and patient monitoring workflows.
• Achieve assigned sales and utilization targets within defined accounts.
• Execute quarterly business plans with activity goals and growth drivers.
• Conduct routine account check-ins to review performance, identify barriers, and uncover opportunities.
• Deliver product demonstrations and participate in educational meetings to drive adoption and utilization.
• Provide competitive insights, customer feedback, and market intelligence.
• Provide coverage for Territory Managers during time off, meetings, and peak demand periods.
• Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow-ups.
• Build and maintain relationships with physicians, APPs, heart failure clinics, and administrators.
• Conduct quarterly account reviews with the Territory Manager to assess program health, patient volume trends, and operational needs.
• Support workflow optimization for patient identification, onboarding, and monitoring.
• Troubleshoot remote monitoring issues and workflow challenges, escalating as needed.
• Occasionally provide procedural case support across the broader territory, focusing on priority accounts.
• Train and educate new clinical staff, heart failure clinics, and administrators.
• Participate in product in-services and support clinical data collection as needed.
• Develop product, heart failure, and CardioMEMS competency.
• Follow FDA, regulatory, and company quality requirements.
• Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions.
• Collaborate with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.
• Maintain professional, compliant, and positive communication with hospital and internal stakeholders.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to earning a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level