Airline Account Manager Seattle WA

Pacific Aviation•Seattle, WA

2d•Onsite

About The Position

Pacific Aviation is seeking an Airline Account Manager to service client operations at SEA/TAC International Airport. This management role requires excellent organizational and interpersonal skills, along with the ability to understand and manage the operational needs of an airline account. Pacific Aviation is an airport-handling provider dedicated to exceptional service for major airlines, with a 30-year success record built on developing its people.

Requirements

2-3 years in passenger and baggage handling service.
3+ years in the airline industry in a supervisory position.
Ability to work independently as well as collaboratively.
Ability to communicate effectively through oral and written means.
Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
Flexible to work rotating shifts including weekends and holidays.

Responsibilities

Satisfy customer airline expectations.
Liaise with client, upper management, company employees, vendors, and government agencies.
Direct and coordinate airline passenger service activities at the terminal point located at the airport.
Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines.
Ensure the operations satisfy all company, airline, airport, and government policies and regulations.
Address and resolve all customer service issues.
Ensure the integration of technical and manual methods in compliance with contractual obligations.
Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
Prepare and submit reports pertaining to daily flight operations, payroll hours, billing, and preparation of monthly staff schedules.
Participate in the Quality Management system while proposing and applying preventive and/or corrective measures.
Ensure integration of new employees in the operation and participate in staff evaluations.
Implement training programs and procedures as determined by airline or company management.
Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport, or company policy.
Implement corrective actions as necessary for non-compliances identified in routine quality and safety audits.
Report upon and discuss any discrepancies, errors, or incidents with the station manager.
Propose necessary methods for improvement and, where necessary, ensure the monitoring of such methods.
Complete an assessment of new hires' customer service when OJT is finished.
Complete CSA recurrent competency assessment at least once a year.