Clinic Technology Systems Analyst - University Information Services

PACIFIC UNIVERSITY • Forest Grove, OR

43d • $60,000 - $67,000 • Onsite

About The Position

The Clinic Technology Systems Analyst supports technology needs for students, faculty, and staff throughout Pacific University’s clinics. The role investigates and resolves problems involving online accounts, software, hardware, printers, and mobile computing devices, and provides technology training and workflow consultation. It oversees clinical technology assets, including client and server systems, workstations, diagnostic equipment, electronic health records, medical imaging, and internet-based telehealth systems. The position requires travel to remote clinic locations and works independently with minimal supervision while managing multiple priorities.

The analyst documents system configurations, processes, and procedures; recommends and implements improvements to clinical systems; supports and maintains hardware and software; coordinates maintenance, backups, and upgrades; and works with clinic leadership, users, vendors, service providers, and University Information Services colleagues to resolve issues. The position also trains peers and student workers, maintains an inventory database of university-owned technology, and consults with departments about technology purchases. It intermittently supervises student workers.

Work is mostly during normal business hours, with occasional travel to remote sites and evening or weekend work according to organizational needs. The work environment includes desk work, standing or sitting at a workbench, and travel across campuses and clinical locations. Travel may briefly expose the employee to outdoor environmental conditions. Physical activities include stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion; the posting identifies sedentary and medium work requirements.

Requirements

• Bachelor of Arts or Bachelor of Science degree required.
• At least 2 years of experience in a technology support position requiring independent decision-making, preferably in an educational or healthcare setting.
• Knowledge of Windows and Apple desktop and laptop support, including imaging, initial setup and personalization, basic user training, Ethernet and wireless networking setup, software and hardware troubleshooting, operating-system troubleshooting, and data migration.
• Knowledge of setup and basic troubleshooting of networked laser printers.
• Knowledge of setup and basic troubleshooting of mobile computing devices, such as smartphones.
• Familiarity with Microsoft Office applications, including Word and Excel, and online productivity suites such as Google Workspace.
• Ability to prioritize multiple duties and stay organized in a challenging, often fast-paced environment.
• Ability to communicate technological information verbally and in writing to people with a broad range of backgrounds and technical knowledge.
• Ability to remain calm, confident, knowledgeable, helpful, and professional when working with people who are angry or under stress.
• Demonstrates critical thinking in problem solving and decision-making; asks questions and seeks assistance; and takes responsibility for eliminating the source of problems.
• Demonstrates confidentiality regarding information pertaining to students, faculty, and staff.
• Demonstrates effective communication, including listening, paraphrasing, asking questions, and consideration of body language and communication filters with customers of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work in a team environment.
• Communicates appropriately with students, faculty, staff, and the public, taking the age of the individual served into account.
• Maintains appropriate appearance and personal conduct for the job.
• Must be legally authorized to work in the United States at the time of hire and continue working without employer visa sponsorship.

Nice To Haves

• Experience using, teaching, or supporting electronic health records.
• Experience working in a clinical setting and familiarity with medical terminology, procedures, and processes.
• A degree or certificate in healthcare administration, health information management, health information technology, or a related field is preferred.
• A degree in computer science or A+ certification.

Responsibilities

• Oversee installation, configuration, maintenance, and upgrades of client and server software and hardware supporting the university’s clinics.
• Travel to remote clinic locations to support clinical technology.
• Determine system specifications; document configurations, processes, and procedures; and develop procedures for clinical systems and technology services.
• Analyze clinical systems’ design and architecture and recommend and implement modifications and improvements.
• Troubleshoot and support clinical workstations, servers, systems, diagnostic equipment, and software services, including coaching end users.
• Identify, assess, and troubleshoot application and equipment issues.
• Maintain workstation system builds and ensure clinical workstations meet university security policies.
• Collaborate with clinic leadership and users to identify opportunities for optimization.
• Support Pacific Clinics’ use and maintenance of electronic health records, medical imaging, and internet-based telehealth systems.
• Liaise with clinic management, software and hardware vendors, and service providers to troubleshoot and support clinical technology assets.
• Coordinate maintenance, data backups, and upgrades for clinical servers and systems.
• Assist and train peers in non-healthcare technology support areas and student workers so they can resolve common problems and provide first-level support where appropriate.
• Provide support by email, telephone, video-teleconferencing, and in person.
• Migrate data and upgrade faculty and staff to new computer hardware and software.
• Repair and maintain software and operating systems, including wiping and reloading machines when necessary.
• Perform basic equipment hardware repairs and coordinate difficult hardware repairs with third parties.
• Oversee routine maintenance of university-owned computers and printers.
• Alert University Information Services management to potential safety or security risks or policy or law violations involving clinic workforce and clinical students’ use of technology.
• Work with University Information Services peers and technical liaisons in other departments to ensure customer problems are fully resolved.
• Maintain and update a database of university-owned technology.
• Consult with departments on technology purchases.
• Intermittently supervise student workers.
• Perform other related duties as assigned.

Benefits

• Generous paid time off for vacation, holidays (including winter break), and sick leave.
• Medical coverage with alternative care options; in-network services are covered at 100% after payroll deduction.
• Comprehensive dental and vision plans.
• Generous retirement contribution after one year of service, with no match required.
• Free mental health appointments.
• Tuition remission for eligible employees and their dependent children.
• Free access to the on-campus sports facility and library.
• Discounts on campus food, bookstore purchases, and clinic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level