Clinic Team Lead | Intake Services

Valley Behavioral Health•Salt Lake City, UT

39d•Onsite

About The Position

Valley Access is the first connection to services and support for many clients. As a Clinic Team Lead, you will guide and develop the administrative team that makes those connections possible. This role involves strengthening workflows, supporting staff, and ensuring daily operations run smoothly. Your leadership will contribute to an efficient and welcoming experience from the initial interaction.

Requirements

High school diploma or equivalent
Six months of administrative or clinic experience
CPR Certification (Post-hire)
Valley de-escalation certification (Post-hire)

Nice To Haves

One year of supervisory experience

Responsibilities

Supervises the daily activities and operational performance of a clinic team of administrative employees.
Ensures ongoing and transparent communication by holding team and individual supervision meetings, and the utilization of approved communication resources.
Promotes a culture of strong performance and high morale.
Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes.
Ensures the completion of clinical and operational goals within required timelines.
Coordinates and trains employees to understand program service delivery model and how each member of the team serves to ensure fulfillment.
Ensures employee compliance with company policy, procedure and operational expectations.
Addresses performance problems and provides appropriate support.
Improves employee competence by providing educational resources and training.
Improves clinical, operational, and financial results by analyzing data; monitoring variances; identifying trends; recommending actions to management.
Prepares and analyzes reports as required.
Manages employee timecards and other payroll responsibilities.
Works with the Quality Assurance department and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to: grants, licensing, audits, property management and Medicaid.
Coordinates with leadership to ensure shift coverage; provides on-call coverage as assigned.

Benefits

Tenure-based service increases
Performance bonuses
On-Demand Pay
15 days of accrued paid time off annually (increasing by one day with each year of service)
10 paid holidays
2 wellness days
Paid parental leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary accident insurance
Voluntary hospital indemnity insurance
Voluntary critical illness insurance
Voluntary financial protection insurance
Pet insurance
Basic Life Insurance
Accidental Death & Dismemberment Insurance
Long-Term Disability Insurance
Health Savings Account (HSA) with company match
Garner HRA for out-of-pocket medical expenses
401(k) plan with company match
Tuition reimbursement
New licensure reimbursement
Paid training
Conference attendance
Continuing education reimbursement
Paid time for continuing education