Clinic Team Lead | Intake Services

Valley Behavioral Health Incorporated•Salt Lake City, UT

39d•$21 - $26•Onsite

About The Position

Valley Access is the first connection to services and support for many clients. As a Clinic Team Lead, you will guide and develop the administrative team that makes those connections possible, strengthening workflows, supporting staff, and keeping daily operations running smoothly. Your leadership will help create an efficient, welcoming experience from the very first interaction. Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong to a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Requirements

High school diploma or equivalent
Six months of administrative or clinic experience
CPR Certification (Post-hire)
Valley de-escalation certification (Post-hire)

Nice To Haves

One year of supervisory experience

Responsibilities

Supervises the daily activities and operational performance of a clinic team of administrative employees
Ensures ongoing and transparent communication by holding team and individual supervision meetings, and the utilization of approved communication resources. Ensures communication saturation.
Promotes a culture of strong performance and high morale
Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes
Ensures the completion of clinical and operational goals within required timelines
Coordinates and trains employees to understand program service delivery model and how each member of the team serves to ensure fulfillment
Ensures employee compliance with company policy, procedure and operational expectations
Addresses performance problems and provides appropriate support
Improves employee competence by providing educational resources and training
Improves clinical, operational, and financial results by analyzing data; monitoring variances; identifying trends; recommending actions to management.
Prepares and analyzes reports as required
Manages employee timecards and other payroll responsibilities
Works with the Quality Assurance department and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to: grants, licensing, audits, property management and Medicaid.
Coordinates with leadership to ensure shift coverage; provides on-call coverage as assigned

Benefits

Compensation program includes tenure-based service increases and performance bonuses
On-Demand Pay
15 days of accrued paid time off annually (increasing by one day with each year of service)
10 paid holidays
2 wellness days
Paid parental leave
Medical, dental, vision, life, and disability insurance (for full-time and part-time team members working 30+ hours per week)
Voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members
Garner HRA — up to $2,000 for individuals and $4,000 for families
Health Savings Account (HSA) with a company match of up to $900 for individuals and $1,800 for families
401(k) plan accepts both pre-tax and Roth (post-tax) contributions with a company match of up to 6% of your annual salary
Tuition reimbursement
New licensure reimbursement
Paid training and conference attendance
Continuing education reimbursement
Paid time for continuing education