Clinic Supervisor

CommonSpirit Health • Elk Grove, CA

2d • Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California, and an affiliate of Dignity Health. It works hand-in-hand with physicians and providers to offer comprehensive health care services to the communities it serves. The foundation operates over 130 clinics across California, delivering high-quality, patient-centric care with an emphasis on humankindness, and provides a robust, state-of-the-art health care delivery system through affiliations and partnerships. The organization strives to create purposeful work settings where staff can provide great care and advance in knowledge and experience. As the Clinic Supervisor at Dignity Health Medical Foundation Elk Grove, you will oversee the staff, including the patient care team, front desk, records, and ancillary services, in the outpatient clinic. This role involves understanding patient needs, supporting the patient care team to reach their full potential, and aligning with operational goals and objectives. To succeed, you need to be accountable, confident, an excellent communicator, and comfortable holding tough conversations, as you are responsible for the performance of your people and your clinic.

Requirements

• 3 years of Outpatient Clinic Experience
• High school diploma or equivalent
• Demonstrated ability to effectively supervise productive, engaged teams and work with providers
• Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems
• Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages
• Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices
• Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests
• Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity
• High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner
• Excellent interpersonal and communication skills
• Ability to express ideas effectively, both orally and in writing
• Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others
• Ability to effectively supervise and motivate others
• Ability to work effectively and independently under pressure with minimal direction
• Supports providing exceptional patient care within a highly regulated and constantly changing environment

Nice To Haves

• Previous out-patient practice management experience
• Previous experience in the assigned medical group
• Previous lead or supervisory experience in a union environment
• Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education
• RN or LVN license & experience

Responsibilities

• Oversee smooth flow of clinic operations, acts as a resource to staff for operational needs, and handles day-to-day patient satisfaction concerns
• Ensure your direct reports and department are positioned to deliver the best care possible to our patients
• Recruit, hire, train, discipline and supervise staff, including performance evaluations, and competency assessments
• Assist with budget development, management and issues cost effective operations
• Monitor productivity and efficiency of your department
• Mentor people on your team. Share your knowledge and confidence with the patient care team
• Supports a vision and culture that reflects a patient care-focused environment in collaboration with Manager, Clinic Operations
• Collaborates, as appropriate, to discuss and effectively resolve operational, staff and financial issues pertaining to the practice
• Participates in work groups, teams, task forces and committees to support ongoing improvement in care center operations
• Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues
• Ensures care center meets established standards
• Takes ownership of and appropriate action to improve care center performance
• Assists the Manager, Clinic Operations to manage product recall issues
• Ensures medications and medical supplies are removed from inventory and disposed of properly, per direction from manufacturer, Department of Health, etc.
• Supports the Manager, Clinic Operations in overseeing quality of task (i.e., electronic health record) management to support patients and providers
• Audits for accuracy and completeness
• Reviews task routing and response times
• Coaches staff on areas of improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees