Clinic Supervisor

Dignity Health Medical Foundation•Elk Grove, CA

23h•Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health, one of the largest health systems in the nation. Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities they serve. They provide increasing support and investment in the latest technologies, finest physicians, and state-of-the-art medical facilities. Their 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. The organization strives to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Staff are well-trained and highly skilled, vital qualities for maintaining excellence in care and service. As the Clinic Supervisor at Dignity Health Medical Foundation Elk Grove, the role involves overseeing the staff (patient care team, front desk, records, and ancillary services) in the outpatient clinic. The supervisor is expected to positively affect the health and well-being of entire communities, advocate for their team, and align with operational goals and objectives. To thrive in this role, accountability, confidence, excellent communication skills (one-on-one and in groups), and comfort in holding tough conversations regarding performance are essential.

Requirements

3 years of Outpatient Clinic Experience
High school diploma or equivalent
Demonstrated ability to effectively supervise productive, engaged teams and work with providers
Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems
Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages
Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices
Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships
Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity
High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner
Excellent interpersonal and communication skills
Ability to express ideas effectively, both orally and in writing
Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others
Ability to effectively supervise and motivate others
Ability to work effectively and independently under pressure with minimal direction
Supports providing exceptional patient care within a highly regulated and constantly changing environment

Nice To Haves

Previous out-patient practice management experience
Previous experience in the assigned medical group
Previous lead or supervisory experience in a union environment
Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education
RN or LVN license & experience

Responsibilities

Oversee smooth flow of clinic operations, acts as a resource to staff for operational needs, and handles day-to-day patient satisfaction concerns
Ensure your direct reports and department are positioned to deliver the best care possible to our patients
Recruit, hire, train, discipline and supervise staff, including performance evaluations, and competency assessments
Assist with budget development, management and issues cost effective operations
Monitor productivity and efficiency of your department
Mentor people on your team. Share your knowledge and confidence with the patient care team
Collaborate with Manager, Clinic Operations, to support a vision and culture that reflects a patient care-focused environment
Collaborate, as appropriate, to discuss and effectively resolve operational, staff and financial issues pertaining to the practice
Participate in work groups, teams, task forces and committees to support ongoing improvement in care center operations
Provide value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues
Ensure care center meets established standards. Takes ownership of and appropriate action to improve care center performance
Assist the Manager, Clinic Operations to manage product recall issues. Ensures medications and medical supplies are removed from inventory and disposed of properly, per direction from manufacturer, Department of Health, etc.
Support the Manager, Clinic Operations in overseeing quality of task (i.e., electronic health record) management to support patients and providers. Audits for accuracy and completeness. Reviews task routing and response times
Coach staff on areas of improvement