Clinic Supervisor

E.N.T. Specialty Partners•Rockville, MD

2d•$47,000 - $67,000•Onsite

About The Position

The Clinic Supervisor is a key leadership role responsible for overseeing the daily operations of clinical support staff within the practice. This exempt position includes direct supervision of Medical Assistants and other clinical support roles. The Clinic Supervisor ensures efficient patient flow, staff scheduling, and clinical support coverage while upholding service and safety standards. In partnership with the practice leader, this role manages timesheets, performance reviews, and day-to-day staff development. The Clinic Supervisor also assists with recruitment by coordinating interviews, participating in candidate selection, and supporting compensation decisions in collaboration with the recruiter and practice leader.

Requirements

3+ years of clinical experience required; prior supervisory or team lead experience preferred.
Certified Medical Assistant or Licensed Nurse required.
Strong knowledge of clinical workflows, back-office operations, and patient care standards.
Proven ability to lead, mentor, and manage clinical support staff.
Excellent communication, time management, and organizational skills.
Proficient in EMR systems and general office technology.

Responsibilities

Monitor and support day-to-day clinical workflows to ensure efficiency and continuity of care.
Oversee exam room readiness, inventory management, and clinical supply ordering.
Coordinate with providers to ensure appropriate staffing and support for scheduled patients.
Ensure accurate and timely documentation within the electronic medical record (EMR).
Maintain compliance with HIPAA, infection control, OSHA, and other clinical safety protocols.
Support high standards of patient care and service delivery across all clinical support roles.
Supervise clinical support staff including Medical Assistants and other assigned team members.
Manage scheduling, timecard approvals, and daily staff assignments.
Conduct regular performance check-ins and annual performance reviews.
Provide coaching, mentorship, and corrective feedback to team members as needed.
Identify training needs and coordinate onboarding and skill development for clinical staff.
Partner with the Practice Manager or Administrator to align on clinic goals and staffing strategies.
Support clinical compliance initiatives and assist with policy or workflow implementation.
Participate in team huddles and clinic meetings to communicate updates and expectations.
Escalate concerns or operational challenges to the practice leader as appropriate.
Coordinate interviews and shadowing for clinical support candidates.
Participate in hiring decisions and provide input on compensation recommendations.
Support a positive team culture that promotes collaboration, growth, and accountability.
Responsibilities may evolve to meet the changing needs of the clinic and support overall team success.