Clinic Staff Assistant I - Frisco

UT Southwestern Medical Center•Frisco, TX

About The Position

The Clinic Staff Assistant I directly interacts with patients by phone and/or face-to-face under direct supervision. The role supports medical front office business operations in an outpatient clinical setting while maintaining a patient-centered attitude and demonstrating compassion and empathy for patients and their families. A career ladder is available based on progressive responsibilities and performance. The assistant learns and demonstrates proficiency in at least two clinical front office operations within 6–12 months of hire, maintains working knowledge of Epic electronic medical record system operations and clinical front office workflows, and provides professional customer service to patients, colleagues, and the community. The position also supports patient communication and confidentiality, keeps the waiting area neat and stocked, and helps maintain supplies and forms needed for daily clinic operations.

Requirements

High school diploma or GED.
Prior customer service experience.
Successfully complete CSA competencies in two clinical front office operations within 6–12 months of hire.
Ability to work with confidential information on a daily basis.
Basic computer data-entry and typing skills.
Excellent internal and external customer-service skills.
Excellent written and oral communication skills.

Nice To Haves

Degree in a related field and/or related experience.

Responsibilities

Learn and demonstrate proficiency in at least two clinical front office operations within 6–12 months, such as registration, scheduling, inbound call documentation, insurance entry and verification, referrals management, cash drawer and payment posting, or check-in/check-out.
Maintain up-to-date knowledge of Epic electronic medical record system user operations, clinical front office workflows, and policies and procedures.
Deliver superior customer service and represent UT Southwestern positively and professionally to patients, colleagues, and the community.
Build rapport and communicate with internal and external team members to support the best patient outcomes in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Keep the customer waiting area neat and stock it with pamphlets and other materials as appropriate.
Ensure adequate inventory of supplies and patient forms needed for the clinic’s day-to-day functions.
Perform other duties as assigned.

Benefits

PPO medical plan, available on day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid Time Off, available on day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.