Clinic Staff Assistant I - Pulmonary Diagnostics - PRN

UT Southwestern Medical Center•Dallas, TX

12h

About The Position

The Clinic Staff Assistant I supports pulmonary diagnostics clinic operations and learns to perform at least one clinical front office function, such as patient registration and scheduling, patient access calls, patient arrival and admitting, patient financial services, after-visit scheduling, insurance verification, referral management, or procedure precertification and authorization. The role maintains knowledge of the EPIC electronic medical record system and applicable front office workflows, policies, and procedures. It provides professional customer service and helps coordinate communication among internal and external team members to support patient care. The assistant also helps maintain the patient waiting area and clinic supplies and protects patient confidentiality in accordance with HIPAA and UT Southwestern policy. The position is based in clinical, hospital, and office settings. Salary is commensurate with education, skills, and relevant experience. The position is security-sensitive and subject to criminal history record review under Texas law.

Requirements

High school diploma or equivalent.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.

Nice To Haves

Bachelor's degree in a related field and/or related experience preferred, but not required.
Related experience preferred.

Responsibilities

Learn and demonstrate proficiency in at least one clinical front office operation, including registration and scheduling, patient access calls, arrival and admitting, financial services or collections, after-visit scheduling, insurance verification, referral management, or procedure precertification and authorization.
Maintain up-to-date knowledge of the EPIC electronic medical record system, front office clinical workflows, and policies and procedures.
Provide superior customer service and represent UT Southwestern professionally to patients, colleagues, and the community.
Build rapport and communicate with internal and external team members to support patient outcomes in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Keep the customer waiting area neat and stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of supplies needed for daily clinic operations, including office supplies and patient forms.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
Preventive healthcare coverage at 100% with no copay.
Paid time off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.
Healthcare benefits.