Clinic Staff Assistant I - Red Bird

UT Southwestern Medical Center•Dallas, TX

12h

About The Position

The Clinical Staff Assistant I works under direct supervision and interacts with patients by phone and/or in person to support medical front-office operations in an outpatient clinical setting. The position maintains a patient-centered approach, showing compassion and empathy to patients and families. It offers a career ladder based on progressive responsibilities and performance. The assistant learns and demonstrates proficiency in at least two clinical front-office operations within 6–12 months of hire, and maintains current knowledge of Epic electronic medical record operations, clinic workflows, policies, and procedures. The position also supports patient service, communication, confidentiality, and the day-to-day readiness of the clinic.

Requirements

High school diploma or GED with prior customer service experience.
Successful completion of CSA competencies in two clinical front-office operations within 6–12 months of hire.
Ability to work with confidential information on a daily basis.
Basic computer data entry and typing skills.
Excellent internal and external customer service skills.
Excellent written and oral communication skills.

Nice To Haves

Degree in a related field and/or related experience is preferred but not required.

Responsibilities

Learn and demonstrate proficiency in at least two clinical front-office operations within 6–12 months of hire, such as registration, scheduling, inbound call documentation, insurance entry and verification, referrals management, or cash drawer/payment posting/check-in and check-out.
Maintain up-to-date knowledge of Epic electronic medical record system user operations, front-office clinical workflows, and policies and procedures.
Deliver superior customer service and represent UT Southwestern positively and professionally to patients, colleagues, and the community.
Build rapport and communicate with internal and external team members to support patient outcomes in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Keep the customer waiting area neat and stocked with pamphlets and other appropriate materials.
Ensure adequate inventory of items needed for clinic day-to-day functions, including office supplies and patient forms.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid time off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.
Merit increases.