Clinic Staff Assistant I - Fort Worth
About The Position
The Clinic Staff Assistant I directly interacts with patients by phone and/or face-to-face under direct supervision. The role supports medical front-office business operations in an outpatient clinical setting while maintaining a patient-centered attitude and demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance. The assistant learns and demonstrates proficiency in at least two clinical front-office operations within 6–12 months of hire. The role also involves maintaining knowledge of Epic electronic medical record (EMR) user operations, clinical front-office workflows, and policies and procedures; providing professional customer service; supporting communication across care teams; protecting patient confidentiality; and helping maintain the clinic’s waiting area and supplies.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Successfully complete CSA competencies in two clinical front-office operations within 6–12 months of hire.
Nice To Haves
- A degree in a related field and/or related experience is preferred, but not required.
Responsibilities
- Learn and demonstrate proficiency in at least two clinical front-office operations within 6–12 months of hire: registration, scheduling, inbound call documentation, insurance entry and verification, referrals management, or cash drawer, payment posting, and check-in/check-out.
- Maintain up-to-date knowledge of Epic electronic medical record (EMR) user operations, front-office clinical workflows, and policies and procedures.
- Deliver superior customer service and represent UT Southwestern positively and professionally to patients, colleagues, and the community.
- Build rapport and communicate with internal and external team members to support the best patient outcomes in a comprehensive clinical care model.
- Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
- Keep the customer waiting area neat and stocked with pamphlets and other appropriate materials.
- Ensure adequate inventory of items needed for day-to-day clinic functions, such as office supplies and patient forms.
- Perform other duties as assigned.
Benefits
- PPO medical plan, available day one at no cost for full-time employee-only coverage.
- 100% coverage for preventive healthcare with no copay.
- Paid Time Off, available day one.
- Retirement programs through the Teacher Retirement System of Texas (TRS).
- Paid Parental Leave Benefit.
- Wellness programs.
- Tuition reimbursement.
- Public Service Loan Forgiveness (PSLF) Qualified Employer.
- On-site childcare.
- Paid holidays.
- Merit increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
