Clinic Receptionist

El Centro Family Health•Espanola, NM

141d•Onsite

About The Position

Under the direction and supervision of the Clinic Manager and/or Regional Administrator, the Clinic Receptionist creates a positive first impression of El Centro Family Health through effective communication with coworkers and the public. The receptionist greets patients and visitors, assesses their needs, and directs them to the appropriate party while maintaining strict confidentiality. Accurate and reliable work in this role contributes to the organization’s financial performance. The role provides front-office, telephone, scheduling, patient-information, billing, and payment support. The receptionist may work at designated sites as needed and must be able to travel to outlying clinics. The position also requires maintaining professional and technical skills through continuing education or relevant seminars, and performing other duties as assigned.

Requirements

Two years of experience in customer service or a similar field.
High school diploma or equivalent.
Strong working knowledge and proficient use of Microsoft Office applications, including Excel and Word, as well as Internet Explorer and Outlook.
Proficiency operating computers, copiers, and fax machines.
Basic knowledge of mathematical and accounting procedures.
Familiarity with standard telephone etiquette and communication protocols.
Strong verbal and written communication skills, including communication by phone and email.
Ability to travel to outlying locations.
Valid driver’s license and clearance for unrestricted automobile insurance coverage pursuant to New Mexico state law.
Strong interpersonal and communication skills, including the ability to work effectively with diverse individuals and community members.
Ability to balance, bend, lift, carry, and pull up to 20 pounds.
Ability to sit and stand for extended periods, typically longer than four hours.
Flexibility to work a varied schedule, including evenings and weekends, or as needed.
Manual dexterity and ability to use hands and fingers for feeling, grasping, and operating office equipment.
Adequate hearing for communication and monitoring office environments.
Good vision for reading documents, operating office equipment, and observing surroundings.
Ability to stoop, crouch, crawl, or kneel as necessary for office tasks.
Ability to speak clearly and effectively and to walk and move around the office environment.
Ability to work around the listed exposures: airborne pathogens; Category I bloodborne pathogens; chemicals; electrical current, machine vibration, and moving parts; muscular strain; noise; odors, fumes, toxicants, explosive materials, and chemicals; temperature; and vision and hearing strain.

Nice To Haves

Knowledge of medical terminology, health insurance claims, Medicaid, and Medicare.
Fluency in English and Spanish.

Responsibilities

Obtain co-payments and copies of health insurance coverage at the time of visits.
Maintain a professional atmosphere and provide customer service.
Greet patients, visitors, members of the public, and ECFH staff.
Work at designated front-office sites as needed and travel to outlying clinics.
Answer phones, provide telephone and clerical support, communicate accurate information and messages, and route them to appropriate personnel.
Make and confirm appointments for new and established patients.
Enter new patient information and correct or update information for established patients, including names, addresses, and phone numbers.
Coordinate patient information and billing and ensure insurance billing information is accurate.
Collect payments for services rendered and maintain accurate financial and patient accounts.
Keep accurate records of cash and other daily transactions to ensure accurate daily bank deposits.
Comply with the HIPAA Privacy Act.
Pursue continuing education or seminars related to job responsibilities to update professional and technical skills.
Demonstrate behavior that supports positive patient relations and respects patients’ rights, needs, and confidentiality.
Perform other duties as assigned.