Clinic Receptionist, Occupational Medicine

Samaritan Healthcare•Moses Lake, WA

About The Position

The Clinic Receptionist in Occupational Medicine coordinates provider correspondence and supports payer credentialing by collecting information, notifying providers of needed documentation, keeping Federal and State sites updated as required, and responding to payer inquiries. The role helps coordinate patient care by tracking ordered and received labs, referrals, specialist care plans, and assessments. It also assists with prior authorizations, referral letters, result-letter documentation, and appropriate release of records. The receptionist backs up primary reception and helps with new-patient setup, insurance-question escalation, and onsite billing inquiries in coordination with the PFS team. This position works full time, Monday through Friday, 8:00 a.m. to 5:00 p.m. It reports to the Director of Operations and works closely with Samaritan Clinics professionals and other healthcare professionals to provide high-quality service. Responsibilities include answering and directing calls, welcoming visitors, scheduling appointments, entering data in Epic or other systems, registering patients, verifying insurance and eligibility, obtaining treatment authorizations, collecting payments, preparing encounter documents, routing clinical questions and requests to clinical staff, coordinating medical records and referrals, and supporting billing and collection processes. The role also maintains processes for laboratory verification and referral coordination, and supports timely correspondence and continuity of care. The position requires a high school diploma or equivalent; an associate’s degree is preferred. Candidates must have working knowledge of medical terminology, at least two years of clerical experience in a healthcare setting, customer-service experience, and experience or training in basic bookkeeping and math. The role requires strong computer skills, including use of MS Windows programs and troubleshooting or interfacing with other software, along with confidentiality, prioritization, problem-solving, teamwork, and professional communication skills. The physical requirements include occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; the ability to lift or carry up to 10 pounds; manual dexterity; good reading eyesight and color vision; and the ability to communicate verbally or in writing. The position is expected to follow safe work practices, organizational policies, and professional appearance standards.

Requirements

High school diploma or equivalent.
At least two years of clerical experience in a healthcare setting.
Working knowledge of medical terminology.
Experience working with the public and providing excellent customer service.
Experience or training in basic bookkeeping and math skills.
Ability to prioritize multiple tasks and meet deadlines.
Knowledge of third-party procedures and familiarity with online tools.
Strong computer skills using MS Windows programs, including troubleshooting system problems and interfacing with other software.
Ability to maintain confidentiality and integrity.
Ability to work independently and as part of a team.
Ability to demonstrate competency with equipment listed on the department-specific checklist.
Critical thinking, independent problem-solving, logical decision-making, accountability, and safe judgment.
Ability to practice within legal and ethical guidelines and serve customers or patients across the age continuum.
Ability to follow safe work practices and organizational policies and procedures.
Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; ability to lift or carry up to 10 pounds.
Manual dexterity, good reading eyesight, and color vision sufficient to distinguish and identify different colors.
Ability to communicate verbally and/or in writing with healthcare professionals, patients, families, and the public.

Nice To Haves

Associate’s degree.

Responsibilities

Answer incoming calls promptly and courteously, direct callers to the appropriate staff or department, and greet in-person customers professionally.
Schedule patient appointments while following provider preferences and enter scheduling and other information into Epic or appropriate systems.
Obtain, verify, and record accurate billing and insurance information, including completing insurance eligibility checks before appointments.
Register and pre-register new patients, identify required managed-care authorizations, and record relevant information in account comments.
Accept patient payments, collect co-pays, maintain and balance the cash drawer, prepare daily deposits, and report discrepancies or concerns to the Supervisor.
Prepare encounter documents and provide release-of-information forms for medical-record requests.
Route clinical questions, faxes, and requests—including prescriptions, test results, and lab slips—to appropriate clinical staff.
Coordinate provider correspondence, collect credentialing information, notify providers of required documentation, maintain Federal and State sites as required, and respond to payer inquiries.
Assist with prior authorizations, referral letters, result-letter documentation, referral appointments, insurance clearance, and appropriate release of records.
Track ordered and received laboratory tests, referrals, and specialist care plans or assessments; maintain processes supporting timely patient and provider correspondence.
Coordinate with HIM, PFS, providers, and clinical staff to support patient care, complete records, billing and collections, cost reporting, and reduced duplication of effort.
Provide medical records to specialists and primary care providers for care coordination.
Coordinate emergent service needs with clinical staff and support onsite billing inquiries with the PFS team.
Maintain office supplies and request supplies or minor equipment as needed.
Maintain professional growth, follow safety practices and organizational policies, and interact courteously and professionally with team members and customers.