Receptionist - PRN

Trinity Health•Moline, IL

11d

About The Position

The Clinic Receptionist greets and welcomes patients and visitors with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities, maintains patient flow, schedules appointments, handles phone calls, validates insurance eligibility, and enters demographics, insurance, and other relevant information into the Electronic Health Record and other systems. The receptionist also determines and collects time-of-service payments and past-due balances at appointments. This PRN role provides coverage at both Moline Endocrinology and Bettendorf Endocrinology at the Maplecrest office as needed.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Demonstrate honesty, integrity, and caring, and the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Check patients in at the time of their visit and complete the steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy or scan patient-access materials, such as identification, referrals, and insurance cards, into the appropriate location in the electronic medical record.
Maintain patient flow and enter demographic, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect time-of-service payments and past-due balances at the time of appointment.