RECEPTIONIST PRN

UHS•MADERA, CA

3d•Onsite

About The Position

The Admission Coordinator (front desk receptionist) answers the hospital’s main phones and directs calls, verifies insurance, obtains signatures on admission paperwork, and processes admission forms. The role interfaces with the Intake Department, patients, and nursing units. It also involves greeting visitors, maintaining admission and discharge records, distributing mail, and supporting the operation of equipment in the admitting area. The receptionist is expected to provide professional, courteous, compassionate, and confidential service to patients, families, visitors, employees, and other contacts, while following facility, departmental, safety, and human resources policies.

Requirements

High school diploma.
Experience verifying insurance.
One to three years of experience working in admissions or a related department.
Phone or switchboard, typing, and computer skills.
Professional interactions, customer-service focus, strong communication skills, ability to multitask, and problem-solving ability.
BLS CPR.
Hearing acuity sufficient to perform job functions.
Ability to articulate departmental goals and objectives and effectively present information to management, staff, physicians, patients, and families.
Normal visual acuity.
Writing skills sufficient to document in patient charts, take messages, and complete required reports.
Organizational skills.

Responsibilities

Verify insurance online and by phone; document and understand eligibility, co-pays, deductibles, and pre-existing terms, and share relevant information with Intake Coordinators and others.
Answer the switchboard professionally, assist callers with inquiries, and direct or transfer calls to the appropriate department or staff.
Conduct the admission process with patients and families, explain admission forms, obtain signatures, and process, copy, and distribute forms promptly.
Document in patient records that patients have received the Patient Rights Booklet and Advance Directive information.
Prepare accurate daily census information for admissions and discharges and distribute it to appropriate staff and departments.
Enter and delete admission and discharge information in the computer program.
Maintain and update the admission board for evaluations and admission appointments.
Receive and distribute mail, maintain the postage machine, and apply postage to outgoing mail.
Maintain admitting-area machines, arrange service when needed, and assist hospital staff in using the machines.
Greet the public and direct visitors to the appropriate staff or department.
Attend required hospital trainings and in-services in a timely manner.
Follow hospital expectations for time and attendance.
Perform related duties as assigned by the manager.
Maintain confidentiality and treat patients, staff, and other contacts with dignity and respect.
Promote a safe work environment by following environment-of-care, safety, infection-control, and universal-precautions guidelines.
Maintain a neat, professional appearance consistent with the facility dress code.