Receptionist (PRN)

Wesley Manor Retirement Community•Louisville, KY

About The Position

Wesley Manor Retirement Community is seeking a professional, courteous, and dependable Receptionist to serve as a first point of contact for residents, families, visitors, and staff. The role creates a welcoming front-desk environment, manages incoming calls, provides administrative support, and helps ensure smooth daily operations in a senior living community. The ideal candidate has strong customer service skills, computer proficiency, and effective communication skills.

Requirements

Strong verbal and written communication skills.
Basic computer proficiency, including Microsoft Office and email systems.
Ability to multitask, stay organized, and work effectively in a busy environment.
Strong interpersonal skills and the ability to interact respectfully with older adults, families, team members, and guests.
Ability to work independently while also supporting a team environment.
Professional appearance, sound judgment, and dependable attendance.

Nice To Haves

High school diploma or equivalent.
Previous receptionist, front desk, customer service, or administrative support experience.

Responsibilities

Greet residents, families, visitors, vendors, and staff in a professional and welcoming manner.
Answer, screen, and direct incoming phone calls promptly and courteously.
Provide general information and assistance to visitors and callers while maintaining professionalism and confidentiality.
Monitor the front desk and lobby area to help maintain an organized and positive first impression.
Receive and distribute mail, deliveries, and packages as appropriate.
Assist with filing, data entry, copying, scanning, and document preparation.
Maintain visitor logs, sign-in procedures, and other front-desk records as required.
Relay messages accurately and promptly to support communication between departments.
Assist with scheduling, clerical support, and other routine office duties as assigned.
Observe privacy and confidentiality standards when handling sensitive information.
Follow company policies, procedures, and customer service expectations.
Perform other duties as assigned.