Receptionist - Family Medicine - Full Time

Trinity Health•Forest City, IA

About The Position

The Clinic Receptionist greets and welcomes patients and visitors, maintaining a professional demeanor and strong interpersonal skills. The role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, verifies insurance eligibility, enters patient demographics and insurance information into the Electronic Health Record and other systems, and determines and collects time-of-service payments or past-due balances. The position is full-time, 40 hours per week, on the day shift.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Check patients in at the time of their visit and complete the steps needed for an efficient admitting process compliant with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect time-of-service copays and deductible amounts.
Copy and scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and enter demographics, insurance, and other relevant information in the Electronic Health Record and other systems.
Determine and collect time-of-service payments and past-due balances.