Medical Receptionist - Full Time - Family Practice/Internal Medicine

NOMS Healthcare•Sandusky, OH

7d•Onsite

About The Position

As a Medical Receptionist, you will serve as the primary in-office point of contact for patients, visitors, and caregivers, providing in-person assistance throughout the patient visit. You will greet and check in patients, answer questions, share information about appointments and office procedures, direct people to appropriate clinical or administrative staff, and facilitate communication between patients and the healthcare team. The role supports efficient practice operations through accurate patient information, effective communication with clinical teams, and a welcoming, professional environment. Responsibilities also include scheduling and registration, maintaining physician schedules, coordinating referrals and outside records, managing documentation in the electronic medical record, monitoring patient flow, and assisting with routine clerical and administrative tasks. The position is based in Ohio and works in a collaborative office setting.

Requirements

High school diploma or GED required.
At least one year of customer service experience required.
Excellent customer service and interpersonal communication skills.
Ability to establish positive, professional relationships with patients, families, providers, and coworkers.
Strong organizational and multitasking abilities.
Attention to detail and commitment to accuracy.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong verbal and written communication skills.
Ability to maintain confidentiality and professionalism.
Knowledge of general office practices, scheduling procedures, and customer service standards.
Proficiency with computers, electronic medical records, scheduling systems, and Microsoft Office applications.
Ability to work independently and contribute to a collaborative team environment.

Nice To Haves

Previous medical receptionist, healthcare registration, or medical office experience.
Experience with electronic medical records and scheduling systems.
Basic understanding or knowledge of medical terminology.

Responsibilities

Greet patients, visitors, and vendors courteously, professionally, and promptly.
Register patients and verify demographic, insurance, and contact information for accuracy.
Collect co-payments, balances, and other patient financial responsibilities according to organizational policies.
Answer and direct incoming telephone calls, providing accurate information and customer service.
Schedule, coordinate, confirm, and reschedule patient appointments according to practice guidelines.
Assist patients with registration forms and documentation using electronic or paper-based systems.
Maintain physician schedules and ensure appointments are appropriately booked and managed.
Coordinate referrals, testing, procedures, and appointments with specialists and external healthcare providers as directed.
Scan, upload, fax, and manage patient records and other documentation in the electronic medical record system.
Assist in obtaining outside medical records, laboratory results, imaging reports, and consultation notes.
Monitor patient flow and communicate delays, scheduling concerns, and operational issues to appropriate staff.
Maintain a clean, organized, and welcoming reception and waiting area.
Relay messages and assist with non-clinical patient inquiries.
Assist with administrative projects, office supply management, and routine clerical functions as assigned.
Attend departmental meetings, training sessions, and continuing education activities as required.
Comply with HIPAA, OSHA, and organizational policies and procedures.