Medical Receptionist - Full Time - Family Practice/Internal Medicine

NOMS Healthcare•Sandusky, OH

5d•Onsite

About The Position

NOMS Healthcare is hiring a full-time Medical Receptionist for a Family Practice/Internal Medicine setting in Ohio. This role is the primary in-office point of contact for patients, families, visitors, and caregivers, providing in-person support throughout patient visits. The Medical Receptionist helps create a welcoming, professional experience by greeting and checking in patients, answering questions, sharing information about appointments and office procedures, directing people to appropriate staff, and facilitating communication between patients and the healthcare team. The position supports efficient practice operations by maintaining accurate patient information, coordinating scheduling and registration, managing patient records and documentation, and helping maintain patient flow. The role requires a patient-centered approach, attention to detail, and effective collaboration with clinical and administrative staff. NOMS describes its culture as physician-owned and led, with an emphasis on trust, teamwork, patient-centered care, community focus, and high quality.

Requirements

High school diploma or GED required.
At least one year of customer service experience required.
Excellent customer service and interpersonal communication skills.
Ability to establish positive, professional relationships with patients, families, providers, and coworkers.
Strong organizational and multitasking abilities, with attention to detail and a commitment to accuracy.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong verbal and written communication skills.
Ability to maintain confidentiality and professionalism.
Knowledge of general office practices, scheduling procedures, and customer service standards.
Proficiency with computers, electronic medical records, scheduling systems, and Microsoft Office applications.
Ability to work independently while contributing to a collaborative team environment.

Nice To Haves

Previous medical receptionist, healthcare registration, or medical office experience.
Experience with electronic medical records and scheduling systems.
Basic knowledge of medical terminology.

Responsibilities

Greet patients, visitors, and vendors courteously, professionally, and promptly.
Register patients and verify demographic, insurance, and contact information for accuracy.
Collect co-payments, balances, and other patient financial responsibilities according to organizational policies.
Answer and direct incoming telephone calls, providing accurate information and customer service.
Schedule, coordinate, confirm, and reschedule patient appointments according to practice guidelines.
Help patients complete registration forms and documentation using electronic or paper-based systems.
Maintain physician schedules and ensure appointments are appropriately booked and managed.
Coordinate referrals, testing, procedures, and specialist or external-provider appointments as directed.
Scan, upload, fax, and manage patient records and other documentation in the electronic medical record system.
Assist in obtaining outside medical records, laboratory results, imaging reports, and consultation notes.
Monitor patient flow and communicate delays, scheduling concerns, or operational issues to appropriate staff.
Maintain a clean, organized, and welcoming reception and waiting area.
Relay patient messages and assist with non-clinical inquiries.
Assist with administrative projects, office supply management, and routine clerical functions as assigned.
Attend departmental meetings, training sessions, and continuing education activities as required.
Comply with HIPAA, OSHA, and organizational policies and procedures.