Medical Receptionist Internal Medicine
About The Position
The Medical Receptionist supports the Internal Medicine practice by welcoming patients, maintaining accurate demographic and insurance records, processing payments, coordinating patient arrivals with clinical staff, and assisting with appointment scheduling and related administrative tasks. The role includes answering and prioritizing telephone encounters, preparing and managing patient forms and packets, monitoring automated appointment confirmations, and supporting the billing office with issue resolution. The receptionist must maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies. The position supports InterMed’s mission of patient-centered primary care by providing high-quality service, treating patients and colleagues with dignity and respect, acting with honesty and integrity, collaborating as a team, embracing change, and maintaining individual accountability and group responsibility.
Requirements
- High school diploma or equivalent.
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
- Ability to work independently and accurately.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Ability to work well in a busy environment.
- Proficiency with Windows-based computer applications.
- Flexibility and willingness to work as a team member.
- Accurate typing, transcribing, and data-entry skills.
Responsibilities
- Greet incoming patients with friendly and respectful communication.
- Obtain and document current patient demographic information, including insurance and license information.
- Accept and document patient payments, understand payment requirements for participating insurance plans, and collect required co-pays.
- Maintain accurate credit-card transaction batches and balance the cash drawer.
- Assist the billing office with problem resolution as needed.
- Notify clinical staff through the EMR when a patient has arrived.
- Inform patients of unusual delays in their appointment time.
- Answer incoming telephone calls with proper etiquette and prioritize telephone encounters appropriately.
- Become familiar with forms needed for appointments and scan, print, assemble, and mail patient packets.
- Use the computerized appointment scheduling system and schedule patients for necessary follow-up and ancillary appointments.
- Monitor automated confirmation calls and update the EMR.
- Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
- Perform other duties that support InterMed’s mission, vision, and values.
- Provide patient-centered service consistent with InterMed’s mission and values, including teamwork, integrity, respect, and accountability.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
