CLINIC RECEPTIONIST

Colusa Medical Center•Red Bluff, CA

19d

About The Position

The Clinic Receptionist greets patients and customers at Rural Health Clinics and ensures patients are checked in quickly, accurately, and according to hospital policies and procedures. The role handles telephone calls and appointment scheduling, maintains patient charts and medical files, and organizes clerical work. It also supports patient registration, billing and insurance verification, authorizations, referrals, program enrollment, payment collection, and timely distribution of paperwork. The receptionist maintains patient and facility confidentiality, provides courteous customer service, coordinates with hospital departments, and follows safety, infection-control, disaster-response, and corporate-compliance policies. The position requires providing care or services appropriate to the ages of patients served in the assigned area. The work includes frequent standing and walking, use of arm, leg, and back muscles, and lifting, carrying, pushing, pulling, bending, and twisting. The work environment may include hot, cold, or wet surroundings; outdoor work; chemicals; radiation sources; communicable diseases; and hazardous waste materials.

Requirements

Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and write English.
Ability to speak effectively before groups of customers or employees.
Ability to provide care and/or services appropriate to the ages of patients served in the assigned area, with relevant skills and knowledge gained through education, training, or experience.
Ability to meet the physical demands described, including frequent standing/walking and use of arm, leg, and back muscles; lifting, carrying, pushing, pulling, climbing, bending, and stooping; and lifting patients with or without assistance.
Ability to express and exchange ideas, understand others’ communication with or without adaptive devices, perform secondary math, and read at a secondary level.

Nice To Haves

Bilingual ability, with Spanish preferred.

Responsibilities

Greet patients and help them complete registration and health information forms.
Answer incoming calls, assess their urgency or nature, and direct them to the appropriate personnel.
Schedule future appointments, answer inquiries, and call patients to confirm appointments.
Complete agency forms and records; type, maintain, and review patient medical files and charts for billing accuracy and medical/legal compliance.
Register patients in the HMS system and obtain prior authorizations.
Ensure timely distribution of paperwork to involved areas, including the Business Office and physician offices.
Enforce hospital collection and insurance verification policies.
Translate for patients and/or staff.
Enroll patients in CHDP gateway, CDP, and HAP programs; assist with referrals.
Collect patient payments and distribute receipts.
Inventory and order office supplies; perform photocopying, A–Z filing, and other clerical duties.
Maintain confidentiality of patient and facility records and information.
Provide courteous, professional customer service and cooperate with hospital staff and other departments.
Follow hospital and departmental safety, disaster, infection-control, fire-safety, hazardous-materials, and patient-safety policies; respond appropriately to disaster codes and report unsafe practices or conditions.
Provide safe transportation of patients between patient care units, the registration area, and the emergency treatment area.
Attend required education and in-service meetings; follow dress-code and identification-badge requirements; complete time sheets accurately.
Conduct hospital business ethically and lawfully, and report knowledge of real or potential fraud or abuse according to the CRMC Code of Conduct.
Perform other related duties as assigned or requested.