Receptionist - Sleep Medicine - Des Moines

Trinity Health•MMCIA - MercyOne Des Moines Medical Center Central IA, IA

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering patient demographics and insurance details into the Electronic Health Record and other systems, and determining and collecting time-of-service payments or past-due balances. The Receptionist supports an efficient and compliant patient check-in process, gathers accurate patient and insurance information, and scans or copies access-related documents into the appropriate location in the electronic medical record. The role also requires maintaining patient confidentiality and communicating effectively with patients, visitors, and colleagues.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, or complete it within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when dealing with patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Greet and welcome patients and visitors to the clinic.
Perform patient check-in and complete the steps needed to ensure the admitting process is efficient and complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Collect copays, deductible amounts, time-of-service payments, and past-due balances as applicable.
Enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy or scan patient access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain confidentiality when handling patient information.