Clinic Practice Assistant I

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

Performs administrative and basic clinical-support functions to help ensure smooth and efficient clinical service or physician-practice operations, under close to general supervision. Work consists largely of routine, repetitive clerical tasks related to patient visits, including scheduling, check-in, and check-out. Actual duties may vary by department. This position does not require patient care.

Requirements

• High school diploma or equivalent required.
• Healthcare office experience of 0–1 year required.
• Basic proficiency with all Office Suite applications.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
• Effective written and verbal communication skills, including composing or editing emails, memos, and letters and taking complete, accurate messages.
• Ability to understand work-related written materials and communicate clearly and effectively.
• Ability to manage one's own time and the time of others.
• Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, respond to routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into the patient medical record/LMR.
• Request patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, and memos as directed.
• May accept co-payments.
• Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
• May monitor patients in the waiting room and respond to their information needs.
• Assist with patient-flow processes.

Benefits

• Competitive base pay.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED