Clinic Practice Assistant I

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

Performs administrative and basic clerical functions to support efficient clinical service or physician practice operations under close to general supervision. Work consists of routine, repetitive tasks and may vary by department. The position supports patient visits through scheduling, check-in, check-out, and patient-flow activities. The role does not require patient care.

Requirements

High school diploma or equivalent.
0–1 year of healthcare office experience.
Basic proficiency with the Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly with others.
Ability to manage own time and the time of others.
Strong organization and time-management skills to manage multiple tasks, follow established protocols, and work within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to information needs.
Assist with patient-flow processes.