Clinic/Practice Assistant, Endocrinology

Mass General Brigham•Dover, NH

11d•$18 - $23•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We're seeking a flexible and team-oriented per-diem Clinic/Practice Assistant to join our front desk team picking up shifts primarily in our Endocrinology practice at 10 Members Way in Dover, NH. There are opportunities to support Thoracic Surgery and other specialty practices throughout the Dover, NH location as staffing needs arise. This role provides essential coverage for call-outs, vacations, leaves, and vacancies during practice hours, Monday through Friday, 8:00 AM to 5:00 PM. We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, our Clinic/Practice Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Requirements

High School Diploma or Equivalent required
healthcare office experience 0-1 year required

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.