Clinic Phlebotomist

Advocate Health and Hospitals Corporation•Wauwatosa, WI

2d•Onsite

About The Position

The Clinic Phlebotomist collects blood and other specimens from newborn, pediatric, and adult patients, following established protocols and ensuring positive patient identification, correct specimen labeling, and specimen suitability for testing. The role also performs limited testing under CLIA guidelines, processes specimens for testing, performs quality control and proficiency testing, enters laboratory results, and communicates stat, critical, and other abnormal results to providers according to policy. The position includes receiving, sorting, packaging, and tracking specimens; handling test requests and specimen-related issues; responding to additional collection requests; assisting with supplies, equipment, billing, and other business functions; and instructing employees and students in phlebotomy, data entry, and specimen processing. The phlebotomist must provide age-appropriate care and communicate effectively with patients, physicians, visitors, and healthcare employees. This is a full-time, benefits-eligible position scheduled Monday through Friday, 11:00 a.m. to 7:30 p.m., with a one-in-four Saturday weekend rotation. The listed pay range is $19.80–$29.70.

Requirements

High school graduate.
No prior experience required.
Demonstrated knowledge and experience in phlebotomy or a related laboratory function.
Basic computer skills, including experience using computer software applications.
Keyboarding and typing skills.
Excellent verbal and written communication skills.
Good listening skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.
Ability to handle stressful situations calmly and professionally.
Ability to operate all equipment necessary to perform the job.
Must wear appropriate lab coat, gloves, gowns, and eye and face protection as needed.
Must demonstrate knowledge of growth and development across the life span and assess and interpret age-specific patient needs.

Responsibilities

Verify positive patient identification to ensure patient safety.
Assess patient reactions to specimen collection and obtain medical assistance when necessary.
Perform venipuncture and collect other specimens from newborn, pediatric, and adult patients according to established protocols.
Collect specimens according to priority and scheduled draw times, and ensure collection functions are completed according to protocol.
Ensure specimens are properly labeled and suitable for testing; resolve specimen identification or requisition problems and clarify requests.
Perform limited testing under CLIA 1988 guidelines and established policies and procedures.
Answer and screen telephone calls.
Assist with inventory and maintain supplies and equipment.
Provide assistance in support of billing and other business functions.
Accept specimens from internal and external customers; receive and sort specimens; package and track specimens for transport.
Process specimens for testing, including aliquoting, pre-analytical steps, and loading instruments while maintaining proper specimen identification.
Respond to additional specimen procurement requests via pager or other means.
Order and verify test requests.
Document information for quality assurance and improvement according to established protocols.
Run quality control checks and perform internal and external proficiency testing in the same manner as patient samples.
Notify providers of stat, critical, and other abnormal results as defined by policy and procedure.
Enter laboratory results into the computer system.
Review pending and management reports and generate and distribute reports.
Instruct employees and students in phlebotomy, data entry, and specimen processing functions.
Provide care appropriate to patients’ ages and developmental needs, following departmental policies and procedures.