Clinic Manager, Impressions Face & Body

Vos Collection•Chicago, IL

7d•$95,000 - $105,000•Onsite

About The Position

The Clinic Manager leads operations at Impressions Face and Body, part of Vos Collection, in Chicago, Illinois. The role oversees the complete operational lifecycle of outpatient plastic surgery services, coordinating the patient journey from initial consultation and surgical scheduling through procedure preparation and post-operative care. The manager is accountable for efficient, patient-centered practice operations, clinical and administrative team leadership, regulatory compliance, financial performance, and continuous improvement. This role requires direct experience in an outpatient plastic surgery practice or ambulatory plastic surgery center, a bachelor's degree in Business Administration, Healthcare Management, or a related field, and at least three years of progressive leadership experience in a healthcare, surgical, or medical practice environment. The position is full-time and permanent, scheduled Monday through Friday from 8:00 AM to 5:00 PM, and is performed in person. Compensation is $95,000–$105,000 annually.

Requirements

Direct experience in an outpatient plastic surgery practice or ambulatory plastic surgery center; general plastic surgery exposure or unrelated outpatient healthcare experience alone is not equivalent.
Bachelor's degree in Business Administration, Healthcare Management, or a related field.
At least three years of progressive leadership experience in a healthcare, surgical, or medical practice environment.
Experience managing clinical and administrative teams, including recruitment, development, performance management, and employee engagement.
Strong understanding of outpatient surgical workflows, including procedure scheduling, provider coordination, patient flow, surgical case preparation, and post-operative follow-up.
Strong knowledge of Practice Management Systems (PMS), Electronic Medical Records (EMR), and provider scheduling workflows, including provider template optimization, daily scheduling efficiency, and system reporting.
Experience managing budgets, P&L, and operational performance metrics.
Business acumen and ability to analyze financial and operational data, identify opportunities, and drive results.
Ability to lead in a metrics-driven environment and be accountable for KPIs such as patient retention, conversion, revenue growth, and profitability.
Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
Strategic thinking and ability to balance patient experience, clinical operations, team engagement, and business outcomes.
Adaptability, initiative, and a solutions-focused approach in a fast-paced and evolving healthcare environment.

Responsibilities

Oversee practice operations across all service lines to provide seamless, efficient, patient-centered experiences.
Coordinate outpatient plastic surgery operations from initial consultation through surgical scheduling, procedure preparation, and post-operative care.
Manage surgical scheduling and operating room utilization, optimizing provider availability, procedure capacity, and operational efficiency.
Coordinate surgeons, nursing staff, clinical support teams, and administrative personnel to support surgical workflows.
Oversee pre-operative and post-operative patient coordination, including communication, documentation, scheduling, and continuity of care.
Maintain operational readiness of surgical and procedural spaces, including staffing, supplies, equipment, and inventory.
Ensure adherence to healthcare regulations, accreditation standards, infection prevention protocols, and patient safety requirements.
Partner with clinical and operational leaders to align practice activities with organizational goals, brand standards, and compliance requirements.
Manage the practice's P&L, including accountability for revenue growth, EBITDA profitability, and operational efficiency.
Develop and execute initiatives to drive patient acquisition, retention, and satisfaction.
Lead clinical and administrative teams, fostering engagement, accountability, and a culture of excellence.
Lead performance management, including goal setting, coaching, and career development.
Analyze financial and operational data, identify trends, forecast performance, and recommend improvements.
Oversee inventory and cost control systems to ensure accuracy, minimize waste, and maintain appropriate stock levels.
Monitor surgical practice performance and identify opportunities to improve case volume, patient conversion, utilization, revenue, and profitability.
Collaborate with Regional and Corporate leadership on short-term objectives and long-range strategic plans.
Champion continuous improvement and operational best practices to support compliance, efficiency, and innovation.
Serve as the primary point of contact for internal and external stakeholders, representing the practice professionally.