First Impressions & Hospitality Manager

The Paramount Group•Chicago, IL

11d•$60,000 - $65,000•Onsite

About The Position

The Paramount Group is hiring a full-time First Impressions & Facilities Manager to keep its headquarters clean, safe, functional, welcoming, and guest-ready. Reporting to the VP of Operations or Senior Operations Manager, this hands-on role covers routine building checks, cleaning and tidying, basic repairs and painting, plant and patio care, event and catering equipment organization, vendor coordination, and attention to the details that help maintain a well-organized facility. The role works with the cleaning team, warehouse team, outside vendors, department heads, and company leadership. The manager maintains facility logs and schedules, addresses maintenance and safety issues, supports inventory and event pack-outs, and collaborates with upper management on the facilities budget. The position requires physical activity, including lifting at least 20 pounds and standing and moving for extended periods. Hours are approximately Tuesday through Saturday, 8:00 a.m. to 5:30 p.m., with Sundays and Mondays as needed; approximately 45–50 hours per week.

Requirements

Detail-oriented, with the ability to notice and correct problems others overlook.
Mechanically skilled, with working knowledge of plumbing, HVAC, and other building systems, and proficiency with repair tools and techniques.
Highly organized, with a system for logs, checklists, and maintenance schedules.
Clear, friendly communication skills for working with guests, vendors, and team members at every level.
Self-starter who manages time well, prioritizes calmly, and solves problems efficiently without close supervision.
Comfortable leading a team and committed to keeping the facility working well.
Ability to lift a minimum of 20 pounds and stand and move for extended periods while working on projects.
Ability to drive and a valid driver's license.

Responsibilities

Inspect offices, private dining rooms, event spaces, patio, and grounds daily, ensuring they meet standards and prior evening work is satisfactory.
Identify and correct imperfections such as scuffs, paint needs, loose fixtures, burned-out bulbs, lighting settings, and candles in private rooms.
Care for plants, planters, and patio furniture, and assist with projects in the on-site greenhouse.
Keep walkways, curbs, and outdoor spaces clean and safe, place anti-slip mats, and prepare the building for changing weather.
Meet with the cleaning team daily at 5 p.m., delegate cleaning and maintenance tasks, and assign or complete maintenance orders.
Keep catering storerooms clean, organized, and securely locked; maintain inventory, flag repairs, and communicate reorder needs.
Perform routine maintenance and repairs, including patching drywall, tightening hardware, swapping filters, and changing bulbs.
Schedule routine inspections and emergency repairs with outside vendors.
Verify that locks and workplace security measures are working properly.
Check fire extinguisher dates and arrange service before they expire.
Meet with the pest control representative and share operational feedback with department heads.
Maintain logs, checklists, and maintenance schedules, and report maintenance, repairs, safety, and other occurrences to leadership and relevant team members.
Collaborate with upper management on the facilities budget.
Support the warehouse team on busy days with organization, inventory, and full-service event pack-outs.
Participate in monthly inventory as assigned.
Take on special projects for company leadership as assigned.