Clinic Coordinator

UChicago Medicine•Chicago, IL

5d•$24 - $30

About The Position

Clinic coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. The role involves extensive use of hospital systems and frequent interaction with patients, physicians, and other hospital staff. This position is in the Respiratory Therapy unit/department and is full-time on the day shift.

Requirements

High school graduate or equivalent.
Successful completion of a medical terminology class.
Ability to type 35 words per minute or perform data entry at 4,500 keystrokes per minute.
Ability to perform general office duties, including filing, photocopying, and operating printers.
Familiarity with telephone and intercom systems.
Ability to enter and retrieve data accurately and quickly, check work, and resolve mistakes.
Strong verbal, writing, and number-comparison skills.
Strong interpersonal skills and the ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy, and discretion.
Considerable skill in determining priorities, working independently, and making decisions.
High degree of initiative and problem-solving ability.
Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility.
Ability and willingness to cooperate with coworkers, supervisors, and physicians to serve patients, and flexibility to learn and incorporate new systems and processes.
Strong customer-service orientation and commitment to excellence and accuracy in a fast-paced, multitasking environment.
Ability to attend mandatory hospital training classes after hours or on weekends with advance notice.

Responsibilities

Schedule clinic appointments for new, referral, return, and reinstate patients within prescribed limits; screen callers requesting preliminary appointments and use judgment when referring emergency calls.
Maintain, print, and distribute clinic schedules.
Order and locate patient charts for clinic visits, projects, and follow-up; assemble charts for new patients and control chart traffic within the clinic area.
Obtain and ensure the availability of medical data from a variety of sources for physicians, projects, and clinic visits.
Check patients in upon arrival and capture referring physician information as appropriate.
Schedule and explain patient tests, special procedures, and referrals to other clinics; when needed, instruct patients about preparation and charges for future visits, lab work, and x-rays.
Handle discharge and billing processes and ensure financial encounter information is obtained accurately and promptly.
Obtain treatment authorization from managed care organizations or explain self-pay ramifications to patients; direct patients to Outpatient Services staff as necessary.
Use hospital computer systems, including HIS, EPIC, MARS, Sunquest, and OACIS.
Collaborate with nursing staff to coordinate patient care activities and meet clinical and fiscal goals.
Establish a customer-service orientation in the clinic and ensure clerical staff interactions with patients and physicians are satisfactory.
Assist in resolving patient and physician complaints.
Perform other duties as assigned.