Clinic Business Representative

Allina Health • Saint Paul, MN

7d • $21 - $28 • Onsite

About The Position

The Clinic Business Representative is the first point of contact for patients at in-person appointments and by phone. The role provides welcoming, accurate, and efficient registration by collecting demographic and financial information and entering it into the electronic medical record. It also navigates patient records to address scheduling and records needs, supports clinic operations, and helps maintain a clean, organized patient care lobby.

The position is based at 225 North Smith Avenue, Suite 300, Saint Paul, Minnesota. It is a 1.0 FTE role working 40 hours per week on an eight-hour day shift, Monday through Friday, from 8:30 a.m. to 5:00 p.m., with no weekends.

Requirements

• Must be at least 18 years old and have education and/or experience sufficient to meet the job's required functional competencies.
• At least 2 years of computer knowledge, including experience with an electronic medical record and Microsoft Office products, including Word and Outlook.
• At least 2 years of customer service, clerical, or business-environment experience in healthcare.

Nice To Haves

• Excel experience is preferred.
• High school diploma or GED.
• Associate's or vocational degree.
• One year of medical terminology knowledge.

Responsibilities

• Greet and welcome patients in person or by phone and complete registration.
• Collect demographic and insurance information, provide appointment-specific forms, and obtain necessary documentation.
• Assist patients with telephone encounters, use appropriate response and de-escalation techniques, and direct patients to appointments or procedures.
• Collect co-pays and remaining balances, obtain signatures as needed, respond to questions about financial assistance, and perform end-of-day reconciliation.
• Participate in the prescription refill order process when appropriate and within the scope of the position.
• Use Epic and in-basket tools and procedures to review, respond to, follow up on, and complete assigned work.
• Review MyChart appointments for accuracy and appropriate follow-up, work the reschedule report, and process no-show letters as applicable.
• Retrieve, sort, and distribute clinic scanning/forms and faxes through RightFax; scan medical records and resolve scanning errors.
• Open, sort, and distribute clinic mail; process returned mail; manage patient-requested documents for pickup; coordinate Release of Information requests; and scan STAT EKGs as needed.
• Maintain and organize patient care lobbies and provide other department support.
• Clean and disinfect lobby and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies, file cabinets, brochures, business cards, and other clinic resources; make copies as needed.
• May schedule appointments and assist with office communications, including answering and transferring calls, handling messages, and paging appropriate parties.
• Perform weekly downtime checks and actively participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being program resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed