Clinic Business Representative Associate

Allina Health System • Woodbury, MN

5d • Onsite

About The Position

The Clinic Business Representative Associate delivers customer service as the first point of contact in a patient’s care journey. The role welcomes patients to Allina at in-person appointments or supports them by phone, completing a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. The position is 0.75 FTE (60 hours per two-week pay period), with 8- and 12-hour day/evening shifts and an every-other-weekend rotation.

The representative also supports clinic operations by organizing and maintaining the patient care lobby and check-in areas, assisting with appointment scheduling and office communications as needed, and performing end-of-day reconciliation and weekly downtime checks. The position may participate in prescription refill orders when appropriate and within scope. Other duties may be assigned.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• Minimum of 1 year of computer knowledge.

Nice To Haves

• High school diploma or GED.
• Experience with Microsoft Office products, including Word and Outlook.
• Customer service, clerical, or other business office environment experience.
• Knowledge of medical terminology.

Responsibilities

• Greet and welcome patients in person or by phone and complete the registration process.
• Conduct patient check-in by interviewing patients to collect demographic and insurance information, providing appointment-specific forms, and obtaining necessary documentation.
• Assist patients with telephone encounters, identify key words that call for appropriate responses, and use de-escalation techniques as needed.
• Direct patients to appointments or procedures.
• Collect co-pays and remaining balances, obtain patient signatures as needed, and respond to questions about financial assistance programs.
• Perform the end-of-day reconciliation process.
• Participate in prescription refill order processing when appropriate and within the scope of the position.
• Manage and organize patient care lobbies and provide other department support.
• Clean and disinfect lobbies and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies, file cabinets, and clinic resources such as brochures and business cards; make copies as needed.
• Schedule appointments and assist with office communications as needed, including answering and transferring calls, handling messages, and paging appropriate parties.
• Perform weekly downtime checks.
• Actively participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed